Process Expert

Maersk is going through an industry-defining transformation: We want to innovate global trade by simplifying our customer’s supply chains. With simple end-to-end solutions, digital services and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere. Joining us, you will play a key role in ensuring that we succeed.

We offer

Maersk is a Company where diversity and inclusion is a core part of our people strategy. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job.

No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. You will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.

In Maersk we have a vision to become The Global Integrator of container logistics. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.

Key Responsibilities

• Prompt and effective response to day to day stakeholder communication within agreed SLA and in alignment of task urgency\deadline.
• Focus on customers’ problem resolution scenarios with high level of ownership.
• Propose and support initiatives for continuous improvement of Customer Experience processes.
• Attend to export and\or import-specific processes as assigned within the team, namely:

Import-specific processes

• Complete import process, complying with SLAs and global process design.
• Execute pre-arrival and import manifest process.
• Facilitate completion of documentation process, closing of open export tasks.
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.

Export-specific processes

• Conduct Vessel reconciliation\CRVR and manifest process as per process design.
• Support with proactive activities that facilitate documentation and cargo release.
Work in close coordination with Area Partners\local focal to improve downfalls.

Who we are looking for;

Suitable university degree.

Customer centric mindset with focus on service orientation

Attentive to details with high sense of urgency and stress handling.

Good communication skills

Excellent Learning capability.

Excellent command of English in verbal, reading and writing

Excellent command of MS-Office (Excel, Word, and Power Point)

Flexible to work in rotational shifts (24/7 environment) when required.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .