Procurement Services - Branch Support

Job Summary

Supports the day-to-day operations of the Procurement Department in providing customer service to employee-owners across the organization through process ownership, project execution, and data intensive support. Resolves questions, applying knowledge of daily procurement operations including inventory, purchasing, sourcing, and costing. Navigates the organization, providing additional direction to complex inquires. Enters detailed information for requests into a tracking program and ensures resolution in a timely manner.

Responsibilities

Essential Functions

• Provides customer service to procurement inquiries and requests coming through phone calls, e-mails, instant messages, and other forms of communication.
• Develops and maintains effective working relationships with the organizations branches, procurement department teams, and other internal departments.
• Resolves questions, applying knowledge of day-to-day procurement operations including inventory, purchasing, sourcing, and costing. Questions may include: material information, identification and availability, vendor contact information, purchase order tracking and updates, vendor and customer costing inquiries, cost/price adjustment coordination and documentation, transfer route and buy schedule information.
• Logs, completes and/or coordinates incoming requests.
• Responsible for master data execution for materials and vendors, adhering to established data standards.
• Responsible for maintenance, coordination, and support of key, reoccurring and data intensive processes.
• Provides responsive and effective support for ad-hoc project requests, database process and ERP query maintenance needs.
• Executes upon assigned data intensive projects. Collaborates with business units on their preferred deliverables and effective implementation across their areas.
• Provides internal cost excellence process improvement opportunities to the organization. Includes automation, collaboration, and elimination of process steps internally to our team as well as externally to the business units we support.

Non-essential Functions

• Assists in time of acquisitions, mergers, conversions, branch openings, customer implementations, and master data initiatives.
• Assists on other data intensive projects across other business units of the company.
• Writes or revises process instructions and procedures to document new and existing processes.
• Completes required trainings as needed.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Minimum of a four-year business, technical, engineering, MIS or supply chain degree preferred or equivalent in work experience.
• Prior supply chain, business/data analyst, customer service, or relevant work experience with knowledge of operating a variety of office equipment preferred.
• Prefer strong working knowledge of PC for Windows and Microsoft Office (Outlook, Excel, Access, Word, PowerPoint, SharePoint, and Teams). Strong proficiency in Access, Excel, or SQL a plus.

Skills and Abilities

• Strong customer service skills including core service standards of being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication, presentation, and analytical skills.
• Planning, organizational, and time management skills.
• Data and analytical skillset a plus.
• Passion for process improvement.
• Ability to work independently and with initiative.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.