Product Operations Specialist (Crypto / Fintech)

Job Title: Product Operations Specialist (Crypto / Fintech)

Location: JLT

Department: Operations

About the Role :

We are looking for a user-centric and highly adaptable Product Operations Specialist to join our fast-growing Operations team. We have recently launched the core functionalities of our new Cryptocurrency Wallet project (including P2P trading, Deposits, and Withdrawals), and we are now entering a critical phase of real-world closed-loop testing and product iteration.

In this role, you will be the crucial bridge between our product, our technical team, and our early-stage users. You will manage daily platform operations, oversee risk and compliance reviews (KYC), handle user disputes, and gather critical feedback during our initial user acquisition testing phases. If you are passionate about Web3, Fintech, and shaping a product from its early testing phase to mass market scaling, we want you on board!

What You Will Do

1. Product Testing & Beta Launch Execution

• Coordinate and execute small-scale, closed-loop user testing to verify the stability of the entire App transaction flow.
• Configure and verify backend wallet assets and system settings prior to testing phases and new feature rollouts.
• Collaborate with the marketing team during initial user acquisition tests (e.g., onboarding the first cohorts of ~100 beta users) to ensure a smooth transition from ad-click to active use.

2. Daily Operations & Risk Management

• Review & Compliance: Conduct daily operational reviews, including User KYC approvals, Merchant verifications, and monitoring fiat/crypto Deposit and Withdrawal requests.
• P2P Operations: Support merchant advertising configurations, monitor live order processing, and act as the primary mediator for P2P transaction disputes and arbitrations.

3. User Support & Experience Optimization

• Act as the frontline support for our early-stage users. Handle customer inquiries, email support, and provide live technical troubleshooting for the online environment.
• Deeply empathize with the user journey. Log, categorize, and prioritize user issues, technical glitches, and operational friction points.

4. Product Iteration & Feedback Loop

• Systematically collect and analyze user feedback from our beta testing phases.
• Act as the "voice of the user" to the Product and Engineering teams.
• Replicate bug paths, suggest UX/UI improvements, and help prioritize fixes to continuously optimize the wallet's trading flow and overall experience.

Who We Are Looking For

Education & Experience:

• Bachelor’s degree in Business, Finance, Tech, or a related field.
• 2 to 5 years of experience in Product Operations, User Operations, or Trust & Safety.

Domain Knowledge: Direct experience in the Cryptocurrency, E-Wallet, or broader Fintech industry is highly preferred. You must understand the basic mechanics of P2P trading, blockchain deposits/withdrawals, and KYC processes.

Language: Professional proficiency in English (written and spoken) is mandatory.

Core Skills:

• Operational Rigor: Highly meticulous and responsible, especially when handling financial transactions, user assets, and sensitive KYC data.
• Conflict Resolution: Strong logical thinking and patience when dealing with user disputes or P2P arbitration. You can remain calm and fair under pressure.
• Cross-Functional Communication: You know how to translate a frustrated user's complaint into a clear, actionable bug report or feature request for the technical team.
• Adaptability: You thrive in an agile, "0-to-1" project environment where processes are constantly being refined based on real-time feedback.

Why Join Us

• Be part of a high-growth Web3 / Fintech product at an early stage
• Direct impact on product development and user experience
• Work in a dynamic, international team based in Dubai
• Opportunity to grow with a scaling crypto platform
• Competitive Salary & Other Benefits

Job Type: Full-time

Pay: From AED5,500.00 per month

Experience:

• Platform Operations: 3 years (Preferred)

Work Location: In person