Product Owner

Sunday 08 March 2026 Hybrid Working The purpose of the Product Owner is the overall ownership for a single product which contains 1-2 features, journeys or technology components. They are typically a Team Lead (containing 1-2 Feature or Component Teams), reporting into the Lab Lead. This role is responsible to oversee the release of incremental value within a single product feature or technology component, with the primary aim of delivering value to customers and stakeholders by ensuring the team focuses on the right priorities

Role responsibilities:

• Supports development of Team OKRs and provides product performance and benefits realisation data
• Defines user-stories at Team level to meet customer needs
• Works with Customer Journey Manager to analyse user stories for customer journey improvements
• Provides input into overall Product vision and Product roadmap
• Prioritises, refines and manages Team Product backlog
• Accountable for Product change governance (e.g., CMIA / SPFIA) and Business Readiness activities (e.g., training and comms, testing and readiness for implementation) for their respective features, journeys or technology components. Note: PO’s are accountable but activities to be delivered by the whole ‘team’.
• Investigates incidents and develops contingency plans
• Implements development frameworks for their area, coach and mentor others in the organisation
• Works with Integrators when change is particularly large

Additional responsibilities for Technical Team Product Owners:

• Owns and manages the product backlog for a Group-wide technology asset Develops technical design for the product
• Manages all product risk
• Defines the segmentation and supplier strategy
• Environment Planning and other technical activities

• Plan and Prioritize the Authorization Lab feature backlog, ensuring clarity, value, and feasibility.
• Write high-quality user stories and acceptance criteria for authorization journeys, policy management, entitlements, and platform services.
• Collaborate with engineering and architecture to break down complex authorization capabilities into incremental, releasable value.

• Partner with journey teams, platform teams, security and risk stakeholders to understand authorization requirements and design secure, scalable patterns.
• Analyse user journeys and platform adoption to identify opportunities for simplification, reusability, and security enhancements.

• Contribute to improving product practices within the Identity & Authentication Platform.
• Mentor peers and promote a culture of learning, innovation, and engineering alignment within the Authorization Lab.

• Strong product thinking with experience preferably in security, identity, authentication/authorization, or platform products.
• Ability to work at the intersection of business needs, user journeys, and technical systems.
• Experience collaborating with cross-functional engineering teams.
• Passion for secure, customer-first solutions and scalable platform design.
• Curiosity, accountability, and a growth mindset.