Production & Service Engineer – Instrumentation

Role - Production & Service Engineer – Instrumentation

Location - Location: Jebel Ali Free Zone, Dubai, UAE

Salary - 8000 AED

Experience required - 1 to 4 years

Educational Qualification - Bachelor's Degree / Diploma in Instrumentation, Electronics,

Mechanical, or relevant engineering field

Job Summary

We are hiring a Service Engineer to handle after-sales technical support, troubleshooting, and

customer satisfaction. This role involves in-house assistance, site visits, and corrective actions

in response to customer complaints or technical issues related to our field instrumentation products.

Key Requirements

• 4 years+ of experience in field service, technical support, or instrumentation maintenance
• Hands-on knowledge of:

o Pressure, Temperature, Level, and Flow Instruments

o Calibration and diagnostics of analog instruments

o Instrument fittings and installation techniques

• Strong communication skills (verbal & written) for professional client interaction
• Willingness to travel for site support within UAE & GCC
• Ability to read datasheets, wiring diagrams, and loop drawings

Preferred Qualifications

• Experience dealing with end-users is preferred
• Basic knowledge of ISO/IEC instrument calibration standards
• Familiarity with MS Office and basic CRM tools

ROLES AND RESPONSIBILITIES 1:

1. Material Availability Check:

Upon receiving a new order, verify the availability of required raw materials.

If materials are unavailable, coordinate with the Purchase and Sales teams to determine and

communicate expected timelines for material receipt.

2. Material Receipt & Verification:

On receipt of materials, verify quantities as per the Purchase Order (PO) and Sales Order

(SO). Simultaneously notify the Quality Control (QC) team to initiate testing of the received raw

material.

3. Quality Testing Support:

Provide support to the QC team during specific tests (e.g., hydro testing), as needed.

4. Certificate Verification & Preparation:

Review supplier certificates for compliance with order specifications.

Prepare internal certificates in accordance with customer or product specifications.

Coordinate with the Design team for any technical clarifications or documentation needs.

5. Handover & Dispatch Coordination

Once all checks and documentation are complete, hand over the approved material to the

Stores team for packing.

Coordinate with the Logistics team to ensure timely and accurate dispatch of the material.

ROLES AND RESPONSIBILITIES 2:

1. Customer Complaint Handling

o Act as the first point of contact for product-related service complaints

o Acknowledge, log, and track each complaint until closure

o Coordinate with production and QC teams for root cause analysis

2. Technical Support

o Provide remote troubleshooting assistance via phone, email, or video call

o Guide customers on installation, calibration, and commissioning

o Ensure timely communication and resolution of technical concerns

3. On-Site Service & Repair

o Visit customer sites across UAE and GCC when required

o Conduct inspection, testing, servicing, and replacement of faulty instruments

o Prepare site visit reports and follow-up action plans

4. Documentation & Reporting

o Maintain detailed logs of service cases, root causes, and corrective actions

o Provide service feedback for continual improvement

o Support service documentation for client audits and compliance

5. Cross-Department Coordination

o Collaborate with design, QC, and sales teams to resolve recurring issues

o Advise customers on preventive maintenance and best practices