We are seeking a highly experienced and Program Management Support Specialist to join our dynamic team within the banking and financial services industry. The ideal candidate will possess a strong background in Program coordination and basic Scrum management principles, coupled with extensive experience in the financial sector. This role requires a professional with a proven ability to support Program managers and teams, ensuring efficient project delivery and successful outcomes.
Responsibilities
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Assist Program Managers in developing and maintaining comprehensive project plans, including scope, objectives, schedules, and resource allocation.
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Facilitate project communication and collaboration among team members, stakeholders, and external vendors.
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Coordinate and schedule meetings, prepare agendas, and distribute meeting minutes to relevant parties.
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Track Use Case progress, monitor deadlines, and identify potential risks or obstacles, escalating to the Project Manager as needed.
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Maintain accurate Intake documentation, including reports, statuses and appropriate approvals from stakeholders
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Utilize project management tools, particularly JIRA, to manage tasks, track progress, and generate reports.
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Contribute to the implementation and adherence of Program management methodologies, including Agile and Waterfall.
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Assist in preparing presentations and status updates for stakeholders.
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Support quality assurance processes and continuous improvement initiatives within projects.
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Ensure compliance with banking policies and procedures for project delivery.
Qualifications
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Education: Bachelor's degree
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Experience:
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Minimum of 10 years of overall professional experience, with a significant portion in Program coordination, project management support, or a similar role.
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Extensive experience (10+ years) working within the banking or financial services industry.
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Certifications:
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Certified ScrumMaster (CSM) Preferred.
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Certified Scrum Product Owner (CSPO) Preferred.
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JIRA & Confluence certification or demonstrated advanced proficiency in using JIRA for project management and tracking.
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Skills:
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Strong understanding of basic Project or Program management principles and methodologies.
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Excellent organizational, planning, and time management skills.
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Exceptional communication (written and verbal), interpersonal, and facilitation skills.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
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Ability to work independently and collaboratively in a fast-paced, dynamic environment.
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Problem-solving and critical thinking abilities.
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High degree of business acumen, particularly within the financial services sector.
Preferred Qualifications
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Experience with other project management tools (e.g., Microsoft Project, Confluence).
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Knowledge of risk management principles in a financial context.
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Familiarity with regulatory compliance in banking and financial services
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Job Family Group:
Controls Governance & Oversight
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Job Family:
Assessment & Design
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Time Type:
Full time
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Most Relevant Skills
Analytical Thinking, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Process Design, Program Management, Risk Management, Stakeholder Management.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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