Program Manager

Are you an experienced Program Manager who thrives in a dynamic and fun working environment and is ready to lead large-scale software implementation projects?

Do you have a passion for driving organizational improvement, enhancing project efficiency, and elevating program governance across teams? Are you hands-on, persistent, and service-oriented? Then you might be our new Program Manager!

What will you do?

As a Program Manager, you take full responsibility for delivering complex ServiceNow implementation projects on time, on budget, and with outstanding quality. In this position, you are fully responsible for the entire lifecycle of one or more implementation projects at a time. Your role will include standardizing project management processes, guiding governance practices, managing PM resources, and facilitating knowledge sharing and continuous improvement across programs. This is a global role based out of Riyadh, KSA.

Scope of work:

• Own and manage the full lifecycle of ServiceNow implementation projects, and act as the single point of contact during a ServiceNow implementation.
• Develop and implement standardized project management processes across departments, covering contract, resource, and performance management.
• Provide oversight and ensure adherence to project governance frameworks.
• Conduct financial and operational analysis to improve profitability.
• Define KPIs and metrics to track and improve project success.
• Continuously monitor performance and implement corrective actions when needed.
• Engage internal and external stakeholders including vendors and global teams.
• Lead portfolio risk and change management initiatives.
• Work closely with leadership (local and global CxO level) to align program activities with business goals.
• Use your consultancy skills and understanding of technology to explain how Plat4mation addresses requirements and objectives.
• Identify opportunities to provide maximum added value to the customer, up-sell opportunities and engage sales & pre-sales teams.
• Lead a project team leveraging a proven understanding of project management methodologies and principles.
• Coach and transfer knowledge to colleagues and customers.
• Plan and deliver project kick-off meetings.

We ask:

• Bachelor's or master’s degree in business, project management, or a related field
• Fluent in English (Arabic is a plus)
• 7+ years of experience in project management, including software implementation programs
• Scrum Master, PMP, ITIL, PRINCE2, or Lean Six Sigma certifications are all considered a strong plus
• ServiceNow experience is preferred and a strong plus
• Technical or Architecture background is a plus
• Demonstrated experience managing large-scale, multi-team software implementation projects in large enterprise environments
• Leadership experience including team building, performance management, and mentoring
• Strong understanding of Organizational Change Management and ability to translate strategy into operational plans
• Excellent communication skills, both written and verbal with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Strong analytical, organizational, and problem-solving skills
• Data-driven mindset with a passion for connecting figures and results

What’s in it for you?

• Competitive salary
• Employee health insurance
• 22 days of annual leave
• Modern laptop
• A modern, flexible, and multicultural workplace at an innovative and global company with presence in KSA
• Ambitious and kind colleagues from all over the world
• A challenging position with lots of room to grow

Our culture

At Plat4mation, we focus on channeling your passion to make a meaningful impact while ensuring that the journey is both rewarding and fun. We always go the extra mile to deliver on what we promise!

We are proud to be a diverse and inclusive company where everyone is encouraged to be their authentic selves. We welcome people from all backgrounds, and we believe that our differences make us stronger and more innovative. Our team brings a wealth of perspectives and experiences, driving creativity and helping us to solve challenges in unique ways.

To keep this spirit alive, we host a variety of Fun4U activities throughout the year, including global hackathons, social gatherings, and inspiring lunch sessions that foster creativity and collaboration (check out our Instagram page!). Having fun together strengthens our bonds and fuels our collective success.

Your growth is our top priority at Plat4mation. We are dedicated to providing you with the space and support you need to thrive, both personally and professionally. We understand that continuous learning and development are key to our success as a company. That’s why we offer on-the-job coaching and opportunities to explore and enhance your interpersonal skills, helping you to achieve your ambitions and contribute to our goals.

About Plat4mation

Plat4mation is a global ServiceNow Elite partner that makes work flow by maximizing the value of digital transformation and technology. By offering a comprehensive suite of advisory, implementation, and managed services solutions, the company helps its customers across the entire value chain. Plat4mation has successfully enabled organizations across various industries to optimize operations and enhance productivity by leveraging its in-depth expertise across all ServiceNow workflows. It has earned several awards, including Global & EMEA ServiceNow Partner Awards.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation now has 700+ employees and 10 offices worldwide. Learn more at plat4mation.com.

Interested?

Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.mea@plat4mation.com or apply directly by filling out the form below.