Program Manager

Role Purpose

The Program Manager is responsible for planning, executing, and overseeing strategic digital transformation programs within a healthcare environment. The role ensures successful delivery of multiple interconnected projects, alignment with organizational objectives, and sustainable operational outcomes across clinical, financial, and administrative domains.

Key Responsibilities

1. Program Leadership & Delivery

• Lead end-to-end delivery of digital transformation programs across multiple workstreams.
• Develop and manage program plans, timelines, budgets, and resource allocation.
• Ensure alignment of initiatives with organizational strategy and healthcare priorities.
• Monitor program performance, milestones, and deliverables.

2. Stakeholder Management

• Engage and coordinate with internal stakeholders including clinical teams, operations, finance, and IT.
• Act as the primary point of contact for executive leadership on program progress.
• Facilitate governance meetings, steering committees, and status reporting.

3. Project Oversight & Coordination

• Oversee multiple projects within the program to ensure integration and alignment.
• Identify dependencies, risks, and conflicts across projects.
• Ensure projects are delivered on time, within scope, and within budget.

4. Healthcare Systems & Process Optimization

• Support implementation and optimization of healthcare systems such as:
• Electronic Medical Records (EMR)
• Hospital Information Systems (HIS)
• Enterprise Resource Planning (ERP)
• Drive process improvements across clinical and administrative workflows.
• Ensure systems support patient care quality, safety, and operational efficiency.

5. Governance, Risk & Compliance

• Establish and maintain program governance structures.
• Identify and manage risks, issues, and mitigation plans.
• Ensure compliance with healthcare regulations, data privacy, and security standards.

6. Change Management & Adoption

• Lead organizational change initiatives associated with digital transformation.
• Ensure user adoption through training, communication, and stakeholder engagement.
• Support business readiness and transition into operations.

7. Performance Monitoring & Reporting

• Track and report program KPIs, progress, and outcomes.
• Provide regular updates to senior management and leadership.
• Drive continuous improvement based on performance insights.

Qualifications

Education

• Bachelor’s degree in Information Technology, Healthcare Management, Business Administration, or related field
• Master’s degree (MBA or equivalent) preferred

Experience

• Minimum 8–12 years of experience in program or project management
• At least 4–6 years in healthcare sector (hospitals, healthcare groups, or healthcare IT)
• Proven experience managing large-scale digital or IT transformation programs
• Experience working with cross-functional teams in complex environments

Preferred Certifications

• PMP (Project Management Professional)
• PRINCE2
• ITIL (preferred)

Key Skills & Competencies

• Strong leadership and program management capabilities
• Excellent stakeholder and communication skills
• Understanding of healthcare operations and clinical workflows
• Knowledge of healthcare systems and digital technologies
• Risk management and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Work Environment

• Dynamic healthcare setting with cross-functional collaboration
• Interaction with clinical, administrative, and technical teams
• May involve managing multiple sites or facilities

EN - Professional Working Proficiency