Provider Services Business Office

Who We Are

At Pennant, our culture is our competitive advantage. We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values—Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership. We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.

Why this role exists
We’re building a strong, flexible billing team that can support multiple billing functions — claims, payment posting, denials/appeals, and AR follow-up. We’re hiring billers with different strengths, but we want everyone aligned under one clear expectation: clean work, strong follow-through, and real ownership of outcomes.

What you’ll do (based on your strengths — and cross-train in the rest)

• Work in eClinicalWorks (ECW) to submit claims, resolve edits/rejections, and keep billing moving.
• Post and reconcile payments (ERA/EOB), adjustments, and resolve posting discrepancies.
• Manage denials: research root cause, correct issues, submit appeals, and track to resolution.
• Own your AR: follow up on unpaid/underpaid claims, prioritize aging, and document actions clearly.
• Use payer portals and tools (commercial, Medicare/Medicaid, Availity, Waystar, Noridian, etc.) to check status, pull remits, and resolve payer issues.

Required qualifications

• 5+ years of healthcare billing experience (revenue cycle, AR, posting, claims, and/or denials).
• ECW experience required (hands-on, not “exposure”).
• Experience in at least one of the following areas (and willingness to cross-train):
• Payment posting (ERA/EOB)
• Denials/appeals
• AR follow-up and aging management
• Claims submission / claim correction
• Strong attention to detail, time management, and ability to work independently with accountability.

Preferred

• Billing and coding certification preferred (CPB, CPC, CCS, etc.).
• Experience with multiple payers and/or multi-site billing operations.
• Experience in outpatient Part B billing.

What success looks like

• Claims move cleanly and quickly.
• Payments post accurately and consistently.
• Denials don’t sit — they get worked, appealed, and resolved.
• AR ages down because you own the follow-up.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Wage: Pay: $25–$28/hour (Depending on experience)
Schedule: M–F, business hours; specify if needed
Type: Full-Time

Location: Remote

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.