PSP Administrator

Role Description:

The Payment Process Analyst (PSP Administration) will focus on day-to-day operational payment portal processes, monitoring, controlling, and analysis. This role includes responsibilities for supporting the integration of new Payment Service Providers (PSPs), management of existing portals and portal access, and ensuring ongoing compliance with internal control mechanisms. The Analyst will be the first point of contact for PSP portal related queries, both internal and external, and will work closely with internal teams from diverse functions such as Partnerships, Product, Accounting, Risk & Control, Analytics and Operations to ensure the compliant and efficient functioning of Booking’s PSP portals.

B.Responsible

• Execute operational tasks related to PSP processes such as User Management & Creation, Merchant Account Creation & Maintenance, and Request Management

• Perform established control procedures to decrease financial risks and proactively identify and maintain the user list for each PSP

• Manage API rotations (Adyen/Braintree) / SFTP (Paypal) requests / New Payee setup (Hyperwallet).

• Work with the Team Lead to maintain comprehensive documentation of payment processes, policies, and procedures.

• Communicate proactively and clearly with stakeholders on issues to indicate progress and resolve issues.

• Support ad-hoc projects and requests as needed.

• Ensure compliance with regulations and internal policies related to PSP activities, and enforce these policies with internal teams.

• Educate internal teams on PSP-related topics.

• Liaise with External Vendors and confirm that Booking.com policies and processes are being followed.

• Support initiatives around external vendors whilst acting as an intermediary between the company and vendors.

• Propose, advocate for and support the implementation of process improvements to eliminate manual work and make processes scalable.

B.Skilled

• 4-6 years experience in Operations, ideally in a Finance or Compliance related role.

• A proven track record in handling sensitive data and maintaining compliance with internal controls and external regulations

• Experience working with stakeholders across diverse functions, such as Tech, Finance, Compliance and Sales, as well as external teams

• Experience in the Payments industry is a plus

• Strong written communication skills

• Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Salesforce Cases)

• Experience working with a workflow management tool (e.g., Jira, Asana, Monday.com)