PUBLIC HEALTH OFFICE SUPVERVISOR 1 - 03032026-75448

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, LOCAL HEALTH DIVISION, CROCKETT COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of full-time customer service delivery and/or clerical/office support work.

Substitution of Experience for Education: Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Necessary Special Qualifications: None.

Overview

Under general supervision, is responsible for supervisory county health department office work of routine difficulty and administrative work of routine difficulty; and performs related work as required. This is the first supervisory class in the Public Health Office sub-series. An incumbent in this class is head of the office staff in a small county health department, supervising one to four office employees, and assists the county director with administrative duties. This class differs from the Public Health Office Supervisor 2 in that an incumbent of the latter is head of the office staff in a moderate-sized county health department, supervising five to nine office employees. This class differs from the Public Health Office Coordinator in that the Public Health Office Coordinator is the sole clerical support in a small county health department and does not supervise office employees.

Responsibilities

• Guides, directs, and motivates subordinates; identifies the developmental/educational needs of others; and assigns/trains multiple job tasks.
• Uses relevant knowledge and interprets the meaning of information for others. Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions; discusses with clients all possibilities for assistance within and outside the health department; and informs client of rights and responsibilities for participation in various programs.
• Interviews health department clients for medical and administrative services while maintaining confidentiality. Reviews, verifies, and discusses insurance information, financial information, immunization status, and client co-pay/deductible responsibilities with patient.
• Performs administrative activities including processing and evaluating information to determine compliance with standards. Maintains the fiscal accountability for services provided at the health department.
• Assists the County Director in the day-to-day operations of a public health office and assists in preparing and monitoring the operating budget. Provides guidance and expert advice to management or other groups on technical, systems, or process-related topics.
• Prepares purchase requisitions and coordinates deliveries of supplies and equipment. Monitors inventory and purchasing of supplies.
• Develops and maintains an on-going, working relationship with county government, hospitals, as well as other entities such as the Board of Health, the Department of Human Services, and Child Support Services. Serves as the health department representative and explains role of the County Health Department.
• Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Competencies (KSA's)

• Manages Complexity
• Instills Trust
• Customer Focus
• Decision Quality
• Drives Vision and Purpose

Knowledge:

• Administration and Management
• Customer and Personal Service
• Clerical

Skills:

• Reading Comprehension
• Social Perceptiveness
• Instructing
• Judgment and Decision Making
• Management of Personnel Resources

Abilities:

• Written Comprehension
• Speech Clarity
• Information Ordering
• Deductive Reasoning

Tools & Equipment

• Personal Computer
• Phone
• Fax Machine
• Credit Card Scanner
• Copy Machine

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.