Public Services Technician II

Position Information

The purpose of this classification is to provide customer service for and assigned department with an emphasis on processing transactions and collecting payments.

Distinguishing Characteristics

Incumbents in this class are knowledgeable in and must be able to independently handle or process a variety of customer transactions or inquiries.

This position is assigned to the Cobb County Police Department’s Central Records Unit. Primary responsibilities include data entry, records filing, responding to telephone inquiries, and processing open records requests. This position will work Monday–Friday, 8:00 a.m.–6:00 p.m.

Essential Functions

Performs customer service functions according to area assignment: greets visitors, answers telephones and assists customers, citizens and taxpayers; provides information regarding Cobb County services, programs, policies and procedures; refers callers or visitors to other staff members as appropriate; and takes and/or messages as necessary.

Receives, records and prepares receipts for payments for utility services, fines, fees, new service deposits, new meters, sewer connections, taxes, business licenses, police bonds, permits, court fees and other unit specific fees/services; answers questions regarding accounts, business classifications, charges and fee schedules, taxes, property ordinances, policies, procedures, etc.; inputs bank draft information into billing master; and processes related documentation according to established procedures.

Assists staff or customers in resolving disputes or conflicts concerning payments, fees, penalties, procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems.

Establishes and maintains manual and automated records regarding customer accounts: establishes new accounts according to area assignments; processes the connection and/or disconnection of services as appropriate; prepares work orders and coordinates services with other staff as appropriate; maintains files of completed work orders, account documentation, and other program records. monitors customer accounts for billing errors in order to ensure accurate accounting and billing.

Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current.

Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; and verifies amounts before turned in at the end of the day.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; supplemented by two years of experience in customer service or cashiering.

Preferred Qualifications

• One year of experience in records management, public records processing, or an administrative role.

• Knowledge of state and federal open records laws (e.g., FOIA and applicable local statutes) is preferred.

Physical Abilities

Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.