QA Analyst Selene Finance

JOB_REQUIREMENTS

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ROLE AND RESPONSIBILITIES

Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.
Works to identify key risks in the assigned area and escalates concerns to their supervisor.
Provide feedback to supervisor on success and failures identified during the Quality Assurance process.
Reports any training needs or opportunities to management.
Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.
Ensure regulatory and operational compliance for loans reviewed.
Responsive to internal and external customer needs in a timely, accurate and professional manner.

QUALIFICATIONS AND TECHNICAL SKILLSETS:

2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.

• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have

Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.
Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.
High level of attention to detail
Outstanding analytical capabilities to deconstruct a complex situation into root causes.
Ability to judge and assess situations in a very objective manner.
Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.
Demonstrated analytical-thinking and problem-solving experience.
Able to prioritize one’s own daily activities.
Capable of working in a team environment
Can use good judgement

NOTES:

Prefer candidates already residing in Bangalore

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