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Quality Assurance Executive

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Quality Assurance ExecutiveDUBAI United Arab Emirates

About Us:

Alrais Group is a leading multi-sector company committed to creating a dynamic and inclusive work environment where employees can thrive and contribute to our collective success. We uphold high standards of employee relations and promote a culture of respect fairness and collaboration.

About the Role:

We are seeking a dedicated Quality Assurance Executive to uphold and enhance the standards of our restaurant operations. This role plays a pivotal part in ensuring excellence in food quality service delivery hygiene and overall guest experience. The ideal candidate will have a strong background in quality control and food safety within the hospitality industry with a passion for continuous improvement and customer satisfaction.

Key Responsibilities:

  • Conduct regular inspections and audits of front-of-house and back-of-house operations.
  • Ensure compliance with food safety hygiene and service standards.
  • Develop and implement training programs for staff on quality service and sanitation.
  • Monitor guest feedback online reviews and in-house surveys to drive improvements.
  • Handle customer complaints and ensure timely effective resolutions.
  • Maintain accurate documentation for inspections audits and corrective actions.
  • Identify areas for operational improvement and support process enhancement.
  • Collaborate with the kitchen and service teams to uphold brand consistency.
  • Support sustainability efforts and implement waste reduction strategies.
  • Prepare for and assist with internal and external audits.

Requirements:

  • Bachelors degree in Food Science Hospitality Management or a related field.
  • Minimum 2 years of experience in quality assurance or service control in the restaurant/hospitality sector.
  • Strong understanding of food safety standards and quality control procedures.
  • Excellent attention to detail communication and interpersonal skills.
  • Proficiency in Microsoft Office (Excel Word PowerPoint).
  • Ability to work both independently and collaboratively.
  • High level of discretion professionalism and commitment to confidentiality.

If you are passionate about maintaining high service standards and delivering quality experiences in a fast-paced hospitality environment wed love to hear from you. Apply today!

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