Quality Assurance Executive – Commodity Warehouse

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

• To manage and harmonize QA activities in the warehouse s/he is in charge
• To ensure the completeness and effectiveness of QA activities (Warehouse standard QA-ST-070, contractual requirements QA-ST-070b, IFS/BRC/FSSC, Halal and MAS food manufactured checklist requirements etc.)
• Act as a Food Safety Team Leader in the warehouse s/he is in charge, including:
• Help team to maintain MAS Food Requirements as per Warehouse Standard or certification status like HALAL/GFSI (if applicable)
• Conduct follow up product safety and quality in the warehouse
• Control the proper implementation of relevant regulations, international standard and internal operating procedures which are applicable for warehouse
• Dealing with all product safety, quality, and hygiene related issues in the warehouse
• Keep in touch with the local relevant authority organizations
• Ensure compliance of statutory and regulatory requirements in scope of food safety and quality

Tasks & Responsibilities

1. Food Safety and QMS Development Activities:

• Develop Standard Operating Procedures, Work Instructions, HACCP study, Record formats

and Process flow of the warehouse.

• Development / Updation of RPs of products aligning with offer management and benchmarking

for evaluating and receiving of commodities from approved suppliers.

• Develop Warehouse Audit checklist as per Warehouse QA Standard and execute

assessments on monthly and quarterly frequency.

• Develop a system for Documentation and Data Control & ensure it’s implementation.

2. Manage and harmonize QA activities in the region s/he is in charge:

• Check & strengthen the implementation of METRO Corporate Standards, Pakistan Halal

standard and GFSI (if applicable) in warehouse.

• Conduct QA trainings and capacity building of warehouse staff to assume best practices.

Development of suppliers, supplier audit checklist and execute supplier audits as per risk

assessment.

• Contact with local authorities or service providers for general issues for the warehouse as s/he

is in charge.

• Coordinating with WH manager for the execution of other quality control activities like

Calibration, IPM, House Keeping, Waste, Testing of products, and water from external lab etc.

• Coordinate with HO for the execution of annual internal HO audit.
• Make the report of QA tasks as required by her/his superior.

3. Working as QA executive/ specialist in the warehouse s/he is in charge:

• Guide and coordinate with Warehouse Manager and other relevant employees to correctly

implement or apply applicable standards, on the operating procedures or work instructions of:

• Quality control at receiving
• Receiving, handling, storage, and dispatch of commodities
• Cleaning and disinfection Operation
• Pest control activity
• Personal Hygiene requirements
• Stock Rotation
• Labelling …. etc.
• Conducting shelf-life study and ensuring fumigation of stock
• Obtaining food authority license and product registrations with food authorities
• Follow up and conduct quality control/monitoring programs (sampling activity, physical,

sensory, etc.) on sourced products at the time of receiving to ensure the quality consistency of

the products

• Follow up other programs (equipment calibration, water testing, food safety & hygiene training,

health examination …) according to regulation requirements.

• Conduct regular and random checks during incoming, storage, processing or stored finished

goods according to relevant quality requirements to assure the compliance with defined

standards

• Keep in touch with local authority organizations to get the necessary information, supports or

documents as well as to follow up and carry out the designated tasks.

• Coordinating and responding to customer / store complaint issues, follow through corrective action in the warehouse with timely responses and solutions.
• Coordinate with operation staff to reduce overall customer complaints on product produced on each shift.
• Commit to self-development and enrichment of the knowledge and skills by planning and attending agreed training courses.

4. As food safety team leader, he/ she will have following responsibilities

• to manage a food safety team and organize its work,
• to ensure relevant training and education of the food safety team members
• to ensure that the food safety & halal management system and is established, implemented, maintained, and updated,
• Coordinate with HO for the execution of annual internal HO audit.
• Develop warehouse on MAS Food requirements / on GFSI scheme and coordinate with CB for the execution of external audit.
• to report to the organization's top management on the effectiveness and suitability of the food safety management system.

University degree (BS (Hons.) or M. Phil Food Technology / Total Quality Management) from a reputable University.

Competencies

• Excellent levels of subject knowledge & the ability to share & transfer the same to others in a simple, easy to understand manner.
• Knowledge of the local language is preferred. Should be able to learn, absorb & effectively
• handle a diverse set of Customer needs & areas covering diverse subjects.
• Should be able to conduct training sessions independently.
• Analytical & Strategic Competence
• Social skills & Ability to bring about change

Experience

• Minimum 2-3 years working in quality assurance/quality control in food and non-food business or relevant industries
• Good knowledge in standards of quality & food safety systems (ISO 22000/9001, FSSC 22000, BRC Food, HACCP, IFS…) and Halal Food Management System.