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Quality Assurance Manager
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1. JOB DETAILS
JOB TITLE
COMPANY | BUSINESS UNIT
Quality Assurance Manager
L’Oréal Pakistan| CPD
REPORTS TO
Grade
Manufacturing Manager | Zone Quality Director
TBD
2. JOB OBJECTIVE:
The Quality Assurance Manager assures quality products and processes by establishing and enforcing quality standards; testing materials and product that assures proper adherence to company requirements and global standards.
4. KEY ACCOUNTABILITIES:
Description
Key Result Areas
Strategic Contribution:
- Drives the Quality Assurance agenda to support the manufacturing strategy for providing high quality products to customers.
- Increase/ Decrease in number of customers
Functional Policies and Controls:
- Monitors the effectiveness of the Quality function establishing Quality Assurance and control programs, policies and procedures which ensure product integrity and compliance with group standards and specifications.
- Set up and maintain quality controls and documentation procedures.
- 100% Compliance of Quality Standards and policies.
- Effectiveness of quality policy i.e. reduction in number of customer complaints during the year compared with preceding year.
- % of defects/ violations found in process control
Analytics:
- Responsible for product and process quality reports by collecting, analysing, and summarizing information and trends.
- Preparing and analysing reports on design, pre-production, and production to check on the quality status of the product at all stages of production and inform the production team.
- Timely and accurate reporting of quality reports
- Keeping the team informed at all times.
Quality Assurance:
- Ensuring all Finished Goods, Raw Material and Packaging Material lab testing is done as per L’Oreal methods and specifications in the following labs:
- Testing of cosmetics related products in Micro-biological lab
- Packaging material parameters testing in Physical lab
- Raw material testing - Chemical Lab
- Bulk testing or To be filled products testing in In-process testing lab
- Ensure the timely and accurate evaluations of raw materials, packaging components, manufactured batches, in process materials and finished products.
- Ensures production record documentation is accurate.
- Creating batch making records to guarantee quality from stage one.
- Recommends the acceptance or blocking of deliveries or production in accordance with L’Oréal specifications.
- § Drive efficiency and implement quality as part of Operational excellence pillar.
- § Works with production manager to understand the root causes of the problems in the operations.
- § Coordinate with Unit Production to lead and monitor RTFT (Right the first time) for all local manufacturing.
- Formalizing methods of manufacturing for all new Fla’s (Formulas) to guarantee quality from stage one and getting it validated from Zone Quality team for processing.
- Lead raw material diversification/localization process in coordination with local purchasing team and zone quality team.
- 100 % compliance of quality controls
- Timely and accurate quality evaluations
- Impact indicator – Customer satisfaction and fidelity
- Ensuring RTFT % (Right the first time)
- Customer complaints management
Quality Audits
- § Responsible for leading all investigations or audits concerning product quality.
- § Ensure supplier quality audits are conducted to gauge performance and share feedback for improvement.
- Ensure quarterly quality audits are happening of all critical processes and share feedback for improvement.
- Ensuring timely Quality Audits and closing the gaps in time
Continuous Improvement:
- § Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards.
- § Implementing improvements to production processes that lead to overall increases in product quality.
- § Look at ways to reduce waste and increase efficiency in production line.
- § Measure performance and identify any areas of weakness, recommending and implementing improvements
- Utilising extensive knowledge of the product's inner workings to diagnose problems.
- § Continuing education on newly developing Quality Assurance techniques.
- No. of quality improvement initiatives taken
- % of cost saves as result of minimizing waster and
- % increase in production efficiency.
- Staying up to date with the latest quality tools and techniques
People Development:
- Supervises Quality engineers and Lab team in their day-to-day tasks. Provide recommendations to the Line Manager and Human Resources on hiring and promotions.
- Consistently promotes high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.
- Setting individual objectives, conduct periodic performance reviews, providing feedback and appraisal in order to maximize subordinates and departmental performance.
- Performance scores of team members
- Employee engagement score
5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal: Manufacturing, Supply Chain, Marketing, Commercial and other departments within L’Oréal
External: 3rd Party Manufacturing team, Suppliers, Auditors, Quality Assurance Institutes
6. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications:
- BSc Engineering (any discipline)
- Minimum Experience:
- 6- years of experience in Quality Assurance in FMCG/Process industry
- Atleast 3 years in managing role
- Extensive knowledge of Quality Assurance/Quality Control systems and procedures, chemistry, biological sciences, statistics, managerial disciplines, Federal Regulations (cosmetic, drug, food).
7. QUALIFICATIONS, EXPERIENCE, & SKILLS (continued):
Behavioral Skills:
- Creative problem-solving skills and ability to thrive in an entrepreneurial environment are a must
- Dynamic & Resilient and happy to do business at fast pace
- Able to manage team effectively
- Demonstrate a strong power of analytical reasoning that can drive the business forward
- Highly conscientious and diligent.
- Data analysis and statistical aptitude
- Ability to facilitate change
- Team Management
- Leadership Skills
8. COMPETENCIES:
Technical Competencies
- Hands-on knowledge of Inspection Equipment
- Thorough knowledge of Good Manufacturing Practices (GMP)
- Commitment to the quality function
- Ability to make effective and efficient use of financial resources to achieve objectives
- Knowledge of manufacturing and filling of bulk, and the operation of various types of manufacturing and packaging equipment.
L'ORÉAL COMPETENCIES
- Innovator
- Strategist
- People Developer
- Integrator
- Entrepreneur
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