Quality Assurance Manager

Overview

The Quality Assurance Manager assures quality products and processes by establishing and enforcing quality standards; testing materials and product that assures proper adherence to company requirements and global standards.

Key Job Accountabilities

Strategic Contribution:

• Drives the Quality Assurance agenda to support the manufacturing strategy for providing high quality products to customers.
• Functional Policies and Controls:
• Monitors the effectiveness of the Quality function establishing Quality Assurance and control programs, policies and procedures which ensure product integrity and compliance with group standards and specifications.
• Set up and maintain quality controls and documentation procedures.
  
  

Analytics

• Responsible for product and process quality reports by collecting, analyzing, and summarizing information and trends.
• Preparing and analyzing reports on design, pre-production, and production to check on the quality status of the product at all stages of production and inform the production team.
  
  

Quality Assurance

• Ensuring all Finished Goods, Raw Material and Packaging Material lab testing is done as per L’Oreal methods and specifications in the following labs:
• Testing of cosmetics related products in Micro-biological lab
• Packaging material parameters testing in Physical lab
• Raw material testing - Chemical Lab
• Bulk testing or To be filled products testing in In-process testing lab
• Ensure the timely and accurate evaluations of raw materials, packaging components, manufactured batches, in process materials and finished products.
• Ensures production record documentation is accurate.
• Creating batch making records to guarantee quality from stage one.
• Recommends the acceptance or blocking of deliveries or production in accordance with L’Oréal specifications.
• Drive efficiency and implement quality as part of Operational excellence pillar.
• Works with production manager to understand the root causes of the problems in the operations.
• Coordinate with Unit Production to lead and monitor RTFT (Right the first time) for all local manufacturing.
• Formalizing methods of manufacturing for all new Fla’s (Formulas) to guarantee quality from stage one and getting it validated from Zone Quality team for processing.
• Lead raw material diversification/localization process in coordination with local purchasing team and zone quality team.
  
  

Quality Audits

• Responsible for leading all investigations or audits concerning product quality.
• Ensure supplier quality audits are conducted to gauge performance and share feedback for improvement.
• Ensure quarterly quality audits are happening of all critical processes and share feedback for improvement.
  
  

Continuous Improvement

• Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards.
• Implementing improvements to production processes that lead to overall increases in product quality.
• Look at ways to reduce waste and increase efficiency in production line.
• Measure performance and identify any areas of weakness, recommending and implementing improvements
• Utilizing extensive knowledge of the product's inner workings to diagnose problems.
• Continuing education on newly developing Quality Assurance techniques.
  
  

People Development

• Supervises Quality engineers and Lab team in their day-to-day tasks. Provide recommendations to the Line Manager and Human Resources on hiring and promotions.
• Consistently promotes high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.
• Setting individual objectives, conduct periodic performance reviews, providing feedback and appraisal to maximize subordinates and departmental performance.
  
  

KEY STAKEHOLDERS

• Internal: Manufacturing, Supply Chain, Marketing, Commercial and other departments within L’Oréal
• External: 3rd Party Manufacturing team, Suppliers, Auditors, Quality Assurance Institutes
  
  

Qualifications

Minimum Qualifications:

• BSc Engineering (any discipline)
  
  

Minimum Experience

• 6- years of experience in Quality Assurance in FMCG/Process industry
• At least 3 years in managing role
• Extensive knowledge of Quality Assurance/Quality Control systems and procedures, chemistry, biological sciences, statistics, managerial disciplines, Federal Regulations (cosmetic, drug, food).
  
  

Behavioral Skills

EXPERIENCE & SKILLS

• Creative problem-solving skills and ability to thrive in an entrepreneurial environment are a must
• Dynamic & Resilient and happy to do business at fast pace
• Able to manage team effectively
• Demonstrate a strong power of analytical reasoning that can drive the business forward
• Highly conscientious and diligent.
• Data analysis and statistical aptitude
• Ability to facilitate change
• Team Management
• Leadership Skills
  
  

Competencies

Technical Competencies

• Hands-on knowledge of Inspection Equipment
• Thorough knowledge of Good Manufacturing Practices (GMP)
• Commitment to the quality function
• Ability to make effective and efficient use of financial resources to achieve objectives
• Knowledge of manufacturing and filling of bulk, and the operation of various types of manufacturing and packaging equipment