Quality Assurance Manager (QAM)

• Develop, implement, and monitor food safety management systems (e.g., HACCP, ISO 22000).
• Ensure compliance with regulatory requirements set by local health departments and food safety authorities.
• Conduct internal audits and coordinate third-party inspections.
• Develop and update SOPs related to food handling, hygiene, sanitation, and quality control.
• Monitor daily operations to ensure adherence to SOPs.
• Train staff on hygiene practices, food safety protocols, and quality standards.
• Conduct refresher training sessions and maintain comprehensive training records.
• Investigate customer complaints, non-conformities, and food safety incidents.
• Implement corrective and preventive actions, and follow up to ensure their effectiveness.
• Maintain accurate records of inspections, monitoring, and testing activities.
• Ensure complete traceability of products and ingredients from sourcing to service.
• Evaluate and approve suppliers based on defined quality and safety criteria.
• Conduct supplier audits as required.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Lead and support quality improvement initiatives across departments.

Qualifications:

• Education: Bachelor’s degree in Food Science, Food Technology or related.
• Experience: Minimum 4–6 years of experience (Preferably within the QSR, food manufacturing, or hospitality industry).
• Additional certifications in HACCP, ISO 22000, FSSC 22000, or Food Safety Management Systems are preferred.

Location: Lahore

Job Type: Full-time

Work Location: In person