RAN Engineer- L1FM

About the Opportunity
We’re looking for a skilled RAN Fault Management Engineer to join our team and support the resolution of critical network faults in the Radio Access Network (RAN). This role offers hands-on experience with advanced telecom technologies and a chance to work with a dynamic team to ensure operational excellence.
Key Responsibilities

• Fault Monitoring & Resolution: Address Jeopardy Alerts and resolve faults within defined SLAs.
• Ticket Management: Perform triage, analysis, and escalation of faults, ensuring clear documentation and timely resolution.
• Primary Contact for Fault Issues: Handle all fault-related inquiries and escalate as necessary.
• Customer Support & SLA Management: Provide Level 1 support for customer complaints, manage incident resolution, and evaluate SLAs.
• Operational Excellence: Deliver high-quality service to internal and external customers while maintaining a proactive, team-oriented approach.

You Will Bring

• Qualifications: Degree in Electrical or Telecommunication Engineering.
• Experience: 2-4 years in telecom fault management or ICT support.
• Technical Skills: Knowledge of RAN technologies (RNC, BSC, RBS, NR), fault management tools, and 2G-5G network KPIs.
• Problem-Solving: Ability to resolve issues quickly and escalate appropriately.
• Communication: Strong reporting and feedback skills, with the ability to adjust communication style based on the audience.
• Customer Focused: Experience in fault mitigation and collaborating with external partners (3PP).