Receptionist

job description

• Register guests and assign rooms. Accommodating special requests whenever possible.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status, room status tracking, room locations, types of available rooms, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Preparing room keys for arrivals, files registration cards, and room charges.
• Knows how to use front office equipment.
• Processes guests check out.
• Uses proper telephone etiquette and message-handling procedures.
• Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager.
• Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
• Performs related duties and special projects as assigned.
• Working Hours: The working hours are in accordance with the established roster.
• Uniforms: Assigned uniform, including proper name tag.
• Comply to all work-related instructions as it may arise.

Experience required and speaks English language