Receptionist

Our Pilates studio centered on excellence in every detail — from instruction to atmosphere. We’re looking for a Receptionist who has that same attention to detail and sense of calm hospitality that defines the Roè experience.

About the Role

As the first point of contact for our clients, you will play a key role in shaping their experience from the moment they arrive. You’ll ensure that every visit feels seamless, personal, and reflective of Roè’s ethos of warmth, professionalism, and care.

Key Responsibilities

• Welcome clients with a professional, approachable demeanor and provide exceptional in-studio hospitality.
• Manage class bookings, cancellations, and waitlists using our scheduling software.
• Process payments and maintain accurate records of client accounts.
• Support instructors by ensuring classes run smoothly and the studio remains organized before, during, and after sessions.
• Handle client inquiries via phone, WhatsApp, and email promptly and politely.
• Maintain a tidy reception and retail area, and oversee inventory of studio essentials.
• Assist the marketing and operations team with occasional administrative or event support.

Requirements

• Previous experience in a client-facing or hospitality role (wellness, boutique fitness, or hotel experience preferred).
• Strong communication and interpersonal skills; fluent English is required, Arabic is a plus.
• Highly organized and detail-oriented with a proactive attitude.
• Comfortable working with booking or POS systems.
• Availability for morning, evening, and weekend shifts as scheduled.

Job Type: Full-time

Pay: QAR3,000.00 - QAR5,000.00 per month