Receptionist

Job Purpose:

Create a welcoming environment, explain pricing packages, and address customer concerns. Also play a vital role in streamlining administrative tasks, building positive customer interactions, and embodying the organization's values for a smooth and enjoyable experience.

Key Responsibilities:

1. Customer Engagement and Communication

• Clarify and articulate pricing packages to customers, ensuring a clear understanding of services and associated costs.
• Efficiently manage incoming calls, ensuring prompt and accurate transfer to the appropriate personnel within the organization.
• Address and resolve customer complaints related to pricing discrepancies, ensuring satisfaction, and maintaining a positive customer experience.
• Create a welcoming atmosphere by greeting and engaging with parents, fostering a positive and friendly environment.
• Utilize theplatform for advertising and promotion, offering special incentives for customers who choose to book through this channel.

2. Administrative and Organizational Responsibilities

• Develop and maintain a comprehensive daily checklist covering various tasks, including inventory checks, system updates, and cleanliness of the front desk area.
• Conduct daily inventory checks on retail items, with a specific focus on arts and crafts supplies. Address challenges associated with counting on weekends.
• Manage updates on the ODOO system, overcoming challenges associated with OTP delays and ensure the system is functioning optimally.
• Act as the party coordinator in the absence of the designated personnel, ensuring smooth execution of events.

3. Team Collaboration and Support

• Promote teamwork and positive interactions among team members.
• Enhance customer satisfaction by addressing challenges such as discrepancies in packages and complementariness.
• Be ready to lend a hand with additional tasks when colleagues are unavailable, ensuring a seamless workflow and strong team support.

Skills:

• POS
• Customer interaction
• Multitasking
• Upselling
• Time management
• Problem solving
• Team collaboration

Job Type: Full-time

Pay: AED3,000.00 - AED3,200.00 per month

Experience:

• Reception: 2 years (Preferred)
• Front Desk: 2 years (Preferred)
• Upselling: 2 years (Preferred)
• POS: 2 years (Preferred)