Receptionist

Service Coordinator – Auto Spa (Tint, PPF, Coatings, and Window Tint)

Reports to: Operations Manager

Job Overview:

We are seeking a highly organized and customer-focused Service Coordinator to join our team at TX Tint , specializing in automotive tinting, paint protection film (PPF), ceramic coatings, and home/commercial window tinting. As a Service Coordinator, you will play a key role in ensuring smooth operations by managing client appointments, coordinating services, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Customer Interaction:
• Greet customers in person and via phone/email, providing them with expert guidance and information about services offered (auto tint, PPF, coatings, residential/commercial window tinting).
• Assist clients in selecting the appropriate services based on their needs, explaining the benefits and features of various products and services.
• Address customer concerns and provide solutions promptly to ensure satisfaction.
• Appointment Scheduling and Coordination:
• Manage daily service schedules, ensuring efficient allocation of resources and time.
• Confirm and remind customers about their scheduled appointments, cancellations, and rescheduling requests.
• Coordinate with technicians to ensure timely and accurate delivery of services.
• Service Management:
• Track progress of ongoing projects and communicate updates to customers.
• Ensure all required materials and supplies are available for scheduled services (e.g., tint films, coatings, PPF kits).
• Monitor quality control and assist in troubleshooting any service-related issues that may arise.
• Administrative Support:
• Maintain accurate records of customer interactions, transactions, and service details.
• Process payments, generate invoices, and handle billing inquiries.
• Handle inventory management for tint films, PPF, and other related products.
• Customer Follow-up and Retention:
• Conduct post-service follow-ups to ensure customer satisfaction and address any concerns.
• Encourage customer reviews and feedback to help improve service quality and grow business.
• Collaboration:
• Work closely with technicians and management to ensure smooth operation and high-quality service delivery.
• Assist in training new staff on customer service protocols and service offerings.

Qualifications:

• Experience:
• 1-3 years of experience in a customer service or service coordinator role, preferably in the automotive, home, or commercial service industries.
• Knowledge or interest in automotive detailing, window tinting, PPF, or coatings is a plus.
• Skills:
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Exceptional organizational skills and the ability to multi-task in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, etc.) and scheduling software.
• Detail-oriented with the ability to manage multiple service requests simultaneously.
• Education:
• High School Diploma or equivalent (Associate's or Bachelor’s degree is a plus).
• Other Requirements:
• Ability to work flexible hours, including weekends or evenings, as needed.
• Strong problem-solving skills and a proactive, solution-oriented attitude.
• Must be comfortable working in an auto spa environment with occasional exposure to chemicals and cleaning products.

Benefits:

• Paid time off
• Employee discounts on services
• Healthcare options after 60days

This role is ideal for someone who thrives in a dynamic environment, enjoys working with customers, and has a passion for the automotive industy. If you're looking for an opportunity to grow with a forward-thinking company, apply today!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Ability to Commute:

• Austin, TX 78744 (Required)

Ability to Relocate:

• Austin, TX 78744: Relocate before starting work (Required)

Work Location: In person