Receptionist

Purpose and Scope of the Job

Reception staff need to serve the patient in Perform specified routine procedures such as greeting, directing patients, answering routine/administrative inquiries and billing process and providing a unique service and care.

Main Duties and Responsibilities/Performance Standards

• Greets patient & visitors, initiate registration process, and provides routine information about his / her working area when necessary.
• Handles phone enquiries from patients and others and communicating through emails.
• Reviews patients registration data for cash and insurance patients
• Counsels patients and families regarding financial issues such as insurance, eligibility for assistance and verifies insurance coverage with insurance companies.
• Records patient billing codes and obtains signatures forms.
• Responds as appropriate to enquiries from patients and coordinates the resolution of related problems.
• Notifying direct supervisor about the presence of distinguished people or from royal family to give special care in their visit.
• Give information and marketing of new services while interacting with patients.
• Clear explanation of invoices, OPD follow up and patient share for insurance cases.
• Handling of patient concerns and raise to direct supervisor for further actions.
• Review doctor’s schedule and clinic arrangement for accurately directing patients.
• Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
• Ensure all patient concerns are met and they are satisfied from the service rendered.
• Provide extra mile service to ensure high-level patient satisfaction.
• Maintain high standard & quality performance to attract more customers.
• Maintain an attractive and charming personality. Considering clean and crisp uniform all the time as well personal hygiene.
• Full knowledge of all information related to hospital services, so as to respond customer inquiries effectively and accurately.
• Should have the ability to self-control when dealing with customers and when they feel angry or irritated.
• Maintain the correct processes of billing related to cash cases and insurance cases as well to avoid any business loss.
• To be aware about policies and procedures as well professional implementing to enrich the patient experience
• Maintain customer service general guidelines as well sequences of service at the reception in his/ her daily routine.
• Maintain Customer Service Dept. guidelines as well agreed Memos related to the daily routine as well be able to professionally implement.
• Ensures quality and patient safety practices are followed.
• Provides or promotes people centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education: A Bachelor degree in any discipline

Experience: Minimum 1 year

Licensure: Not Applicable

Language: Good in Arabic and English Languages.

Computer Proficiency: Good in word and outlook

Performance Competencies:

• Professional integrity
• Basic in business excellence
• Professional in customer focus
• Basic in communication skills
• Professional in ownership
• Professional in safety and Quality

Principle Working Relationships and Remarks

• Reception Team leader, Reception Supervisor.
• Patients.

Other Preferences:

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait