Receptionist / Call Center Intake Specialist - Bilingual (Spanish)

The Gonzalez Law Group is a general practice law firm based in Houston, Texas. Our attorneys and administrative staff work closely with one another to provide the highest level of service to each of our clients.

Check out the video on our home page for more info on our team and philosophies!

www.GonzalezLawGroup.Net

Benefits Overview:

The Gonzalez Law Group offers a benefits package that includes up to 15 days of paid time off, 9 paid holidays, medical, dental, vision, and disability insurance. We are committed to providing a positive work environment and helping our employees succeed personally and professionally. We conduct performance evaluations after only three months of joining the company with opportunity for a salary increase!

Job Summary:

We are looking for a responsible Receptionist/Call Center Representative to perform a variety of clerical tasks. Duties of the Receptionist/Call Center Representative include providing excellent customer service skills to potential clients and completing daily tasks in a timely manner. Candidate must be detail-oriented with the ability to multi-task, prioritize, and maintain confidentiality with minimal supervision. This position is ideal for someone who enjoys working in a fast-paced environment while being extremely organized.

Duties/Responsibilities:

· Provide exceptional customer service over the phone and in person.

· Greet and check in all guests with a positive attitude.

· Answers, screens, and transfers phone calls.

· Receives and distributes office mail.

· Schedule and follow up with potential clients via phone and email.

· Process cash, credit card, money order and check payments.

· Confirm client’s appointments.

· Maintain a clean and sanitary environment.

Required Skills/Abilities:

· Ability to multitask in a fast-paced environment.

· Excellent organizational skills and attention to detail.

· Ability to operate general office equipment.

· Excellent written and verbal communication skills.

· Proficient in Microsoft Office.

· Ability to maintain confidential information.

· Ability to work independently.

Required Language:

· English

· Spanish

·

Qualifications:

• High School diploma or equivalent.
• Bilingual in Spanish.
• Two years of receptionist experience preferred.

Non-discrimination Statement and Policy

The Gonzalez Law Group does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, vendors, and contractors, among others. The Gonzalez Law Group is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Language:

• Fluent Spanish (Required)

Work Location: In person