Receptionist / Medical Assistant

About Us

The Primary Care of Wesley Chapel is a patient-centered, modern primary care practice dedicated to providing personalized, compassionate care for men and women at every stage of life. Our team is collaborative, supportive, and committed to creating an exceptional patient experience from the moment someone walks through our doors.

We are seeking a professional, dependable Receptionist / Medical Assistant whose primary focus will be front desk operations, with medical assistant experience highly preferred.

Position Overview

This role is ideal for someone who thrives in a fast-paced healthcare environment and understands that the front desk sets the tone for the entire patient experience.

The majority of responsibilities will be front-end/reception focused; however, candidates with prior medical assistant experience will be given strong preference and may assist clinically as needed.

Primary Responsibilities (Front Desk Focus)

• Greet and check-in/check-out patients in a warm, professional manner
• Answer multi-line phones and manage patient inquiries
• Schedule appointments accurately and efficiently
• Verify insurance eligibility and benefits
• Collect copays and balances
• Maintain accurate patient demographic information
• Scan, upload, and organize patient documents
• Coordinate communication between patients and providers
• Maintain front office cleanliness and organization
• Assist with prior authorizations and referrals when needed

Medical Assistant Responsibilities (As Needed)

• Room patients and obtain vital signs
• Update medical histories and medications
• Assist providers during exams and procedures
• Perform basic clinical tasks (injections, EKGs, POCT, etc., if certified)
• Prepare exam rooms and maintain clinical supply inventory

Qualifications

Required:

• Minimum 1 year experience in a medical office setting
• Strong communication and customer service skills
• Professional demeanor and appearance
• Ability to multitask and prioritize in a busy clinic environment
• Basic knowledge of insurance verification and EMR systems

Preferred:

• Medical Assistant certification (CMA/RMA preferred but not required)
• Experience in primary care
• Familiarity with Athena, eClinicalWorks, or similar EMR systems

Ideal Candidate

We are looking for someone who:

• Is reliable and punctual
• Takes initiative
• Has strong attention to detail
• Enjoys working as part of a team
• Understands patient confidentiality and HIPAA compliance
• Wants to grow within a healthcare organization

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Supportive team environment
• Opportunity for advancement
• Paid time off (if applicable)
• On-the-job training and continued learning

Schedule

• Monday–Friday
• No weekends

If you are passionate about patient care and want to be part of a growing primary care practice that values professionalism, teamwork, and excellence, we encourage you to apply.

Pay: $17.00 - $18.00 per hour

Work Location: In person