Receptionist/ Secretary

Job Summary:

Responsible for managing front office operations, greeting visitors, handling calls, coordinating communication, assisting management with administrative support, and ensuring a professional, efficient, and welcoming environment for clients, guests, and employees.

Key Responsibilities:

Reception & Front Desk Duties

• Greet and welcome visitors and clients professionally.
• Answer and route phone calls promptly and accurately.
• Manage front desk cleanliness and ensure a pleasant atmosphere.
• Maintain visitor logbook and issue visitor passes.
• Handle incoming and outgoing mail, packages, and courier services.

Customer Service

• Respond to customer inquiries via phone, email, or in-person courteously and efficiently.
• Coordinate with relevant departments to resolve client issues.
• Maintain customer feedback records and assist in service improvement.
• Support the sales and operations team in client coordination when required.

Secretarial & Administrative Support

• Prepare correspondence, reports, and meeting minutes.
• Schedule meetings, appointments, and travel arrangements for management.
• Maintain filing systems, office records, and databases.
• Handle confidential information with discretion and professionalism.
• Coordinate with HR and other departments for administrative tasks.

Office Coordination

• Manage office supplies, stationery, and pantry stock.
• Ensure smooth communication between departments.
• Assist in organizing company events, meetings, and visits.
• Support in documentation and report compilation as assigned.

Job Type: Full-time