Recovery Agent

Job Description:

We are looking for a Recovery Agent to join our team. The role involves contacting customers with overdue payments, guiding them on repayment, and ensuring the timely recovery of loans while maintaining a professional approach.

Responsibilities:

• Call and follow up with customers who have missed payments.
• Explain repayment options and negotiate payment plans.
• Keep records of calls, commitments, and payments.
• Report difficult cases to the supervisor or manager.
• Achieve monthly recovery targets.
• Maintain professionalism and follow company policies at all times.

Requirements:

• Intermediate / Bachelor’s degree (preferred).
• Experience in collections, recovery, or call center (preferred but not mandatory).
• Good communication and convincing skills.
• Basic computer knowledge (MS Office).
• Ability to work under pressure and meet deadlines.

Work Location: In person