Recovery Officer

One of our clients is seeking a Recovery Officer to join their team.

Job Type: Full-time, onsite

Timings: 6 pm to 2 am

Key Responsibilities:

• Make outbound calls to international clients regarding overdue payments and pending invoices.
• Professionally remind customers of their outstanding balances and negotiate payment timelines.
• Maintain polite, consistent, and effective communication with customers to ensure positive relationships.
• Keep detailed records of all calls, commitments, and recovery outcomes.
• Follow up regularly with customers who have made partial payments or promised payments.
• Coordinate with the accounts and billing team to verify payment receipts and reconcile balances.
• Generate daily and weekly call and recovery status reports.

Requirements:

• Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
• 3 to 4 years of relevant experience
• Must have excellent English communication skills
• Proficient in MS Excel, Word

Interested candidates may apply.

Job Type: Full-time

Application Question(s):

• Are you fluent in English communication?
• Are you willing to work onsite in night shift?

Education:

• Bachelor's (Preferred)

Experience:

• account receivable : 2 years (Preferred)
• customer support: 1 year (Preferred)

Work Location: In person