Referral Specialist, Cardiology CAC

This is an entry level position. The Referral Specialist I will perform at least one of the following functions: act as a liaison between the providers, patients, insurance companies, and clinical departments to schedule patients, verify insurance eligibility, and/or pre-register patients. Specialists are responsible for managing orders within their assigned work queues. Responsible for scheduling patients, confirms insurance eligibility through the real-time eligibility (RTE) tool, or pre-registering patients. Validates accuracy of data when performing these functions.

Consistently meets turnaround requirements for job functions. Consistently meets required department adherence and quality metrics. Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements. Accountable to problem solve, investigate and help resolve problems for work assignments. Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leaders

Education:

• High School Diploma or Equivalent required

Certification:

• No certification or license currently required for this position

Experience:

• 1 year Customer Service experience required
• Healthcare experience required
• Candidates must live no more than 1 hour from either Martha Jefferson Hospital or Rockingham Memorial hospital (required reporting to facility in the event of power or internet loss)
• Monday through Friday 8-4:30 schedule