Regional Admissions Support Assistant

Description

ISP Regional Admissions Support Assistant Role Profile

Purpose of Role

The Regional Admissions Support Assistant plays a crucial role in supporting our Middle East Admissions Teams. This role ensures a smooth and effective admissions experience for prospective families across our schools. Adaptability is key, as the position involves travel to schools across Dubai, Abu Dhabi, and Qatar to provide on-site support as needed.

The successful candidate will work closely with each school’s admissions team to deliver a unified and welcoming experience for prospective students and families. We are seeking an individual with outstanding communication and organizational skills, a warm and approachable demeanor, strong attention to detail, and a willingness to travel as required.

Reporting to: Regional Head of Admissions ME

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

• Provide admissions cover and support during periods of absence for school-based Admissions staff.
• Respond to all new enquiries within one working day, addressing queries promptly and converting enquiries into admissions meetings.
• Follow up with families after admissions meetings until an offer is made, collaborating with the registrar and finance to ensure a seamless handover.
• Conduct school tours and support admissions meetings as required.
• Manage and update the appointment calendar, follow up on missed appointments, and ensure the welcome area is prepared for parent visits.
• Record all enquiries accurately in HubSpot and iSAMS.
• Perform weekly reconciliation checks to ensure data accuracy and consistency.
• Assist in organizing open events, demonstrating excellent customer service throughout.
• Participate in regular admissions and marketing meetings, sharing updates with school leaders and the ISP regional office.
• Contribute to weekly KPI, enrolment, and pipeline reports alongside the registrar and Head of Admissions.

Measures of Performance

Performance will be assessed based on:

• Number of enrolments secured
• Conversion rate of enquiries to enrolments

In addition, all staff are expected to support the smooth day-to-day operations of the school and regional office by undertaking reasonable additional tasks as required.

Skills, Qualifications & Experience

• 1–3 years of experience in a related admission, customer service, or administrative role.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with families, students, and staff.
• Strong organizational skills with proven ability to maintain accurate records.
• High level of computer literacy and strong administrative skills.
• Experience with HubSpot and iSAMS is preferred.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.