Regional Customer Director

Regional Customer Director

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

The Regional Customer Director is responsible for driving strategic customer development, revenue growth, and commercial excellence across key regional accounts. The role ensures deep customer engagement, effective cross-functional collaboration, and the delivery of innovative, compliant, and value-creating logistics solutions.

In this Regional Customer Director Position

Commercial & Strategic Leadership

• Develop and execute the regional customer strategy.
• Identify and capture growth opportunities across the region.
• Drive customer engagement, solution innovation, and commercial excellence.

Customer Relationship Management

• Lead executive-level relationships with key customers.
• Oversee strategic account planning and performance management.
• Conduct QBRs and strategic business reviews

Revenue & Profit Growth

• Own delivery of revenue, Gross Margin (GM), and EBIT targets.
• Drive cross-border and cross-product growth.
• Lead major tenders and ensure commercial governance.

Cross-Functional Collaboration

• Work with Sales, Operations, Finance, and Product teams.
• Support solution design and ensure operational feasibility

Governance, Compliance & Risk Management

• Ensure adherence to commercial governance processes.
• Drive risk mitigation and service quality improvements.

Leadership & Capability Development

• Coach commercial teams and support capability building.
• Represent the region in global customer forums.

Now, here is what we need from you!

• Revenue growth and Gross Margin improvement
• Strategic account retention and development
• Customer satisfaction and NPS
• Tender win rate
• Compliance with commercial governance
• 8–12 years in commercial, logistics, supply chain, or related fields.
• Strong track record in key account or customer leadership roles.
• Commercial acumen, negotiation skills, and financial literacy.
• Strong communication, influencing, and stakeholder management skills.
• Bachelor's degree required; MBA preferred.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #LI-MEA