Relationship Manager

Media City Qatar (MCQ) is seeking a proactive and dynamic Relationship Manager to support our licensees throughout their journey. You will be responsible for managing relationships, assisting with administrative and business development aspects, and ensuring a seamless experience by coordinating with internal departments. This role requires strong problem-solving skills, attention to detail, and a customer-focused approach. You will report to the Business Development Director and supervise a small team.

Responsibilities:

• Manage relationships with licensees, acting as the main point of contact.
• Assist with setup and ongoing support, including obtaining and renewing licenses and providing governmental administrative support.
• Support prospect licensees in setting up in MCQ, obtaining licenses, and becoming operational by coordinating with the licensing team and other relevant functions.
• Provide ongoing support during the post-licensing journey, such as leasing office space and media facilities, managing fit-outs and offering administrative services.
• Facilitate local business opportunities
• Ensure that MCQ's value proposition is efficiently communicated to licensees and tenants, coordinating with other relevant functions.
• Develop retention policies and processes.
• Design methods and tools to capture, measure and report customer experience and other customer management metrics, such as tenant satisfaction and churn analysis.
• Manage effective achievement of assigned objectives by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned section, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Economics, Marketing or similar discipline from a reputable university.

Minimum Experience:

• Minimum of 10 years of experience in similar roles in large companies, of which at least 4 years are in positions of progressively increasing managerial responsibilities, demonstrating a strong need for effective leadership skills.

Required Competencies

Functional Competencies

• Proven client management skills
• Account management skills
• Proven planning abilities
• People management skills
• Proficient in verbal and written English, Arabic is a plus
• Knowledge of related government transactions (customs, passports, banks etc.)

Behavioral Competencies

• Highly proactive, entrepreneurial, and with a customer-oriented mindset
• Highly organized individual with excellent time management abilities
• Effective team player
• Flexibility, learning agility, and ability to work under pressure and in uncertainty