Relationship Manager

It’s not just a job — together, we’re on a mission. We're committed to accelerating the energy transition, with the goal of empowering 2 million sustainable energy installations by 2035. But we cannot achieve this goal alone. We are looking for talent to strengthen our team, and work with others on what really matters.

The team you will join
At iChoosr, you will join a team of 140 goal getters with a proactive approach, strong sense of ownership and strong interpersonal skills. Your colleagues work across the US, the Netherlands, Belgium, the UK, Poland, Japan and Macedonia.

Introduction
We are experts in Human Engagement. We develop and create services that activate and target groups of consumers and companies. We connect communication, platform and delivery in a smartly thought-out customer journey. We have grown by organising group purchases of solar panels and energy for consumers. More than 2.7 million households in Europe have been set in motion by iChoosr and have opted for green electricity, solar panel installations or increasing their living comfort. We are developing new concepts in several markets to prepare our company for the future. We have set ambitious goals for this. By 2050, our goal is to have set 50 million people in motion.

Your responsibilities

As a UK Relationship Manager, you are responsible for relationships between iChoosr and its Community Leaders. We organise solar and storage, energy and heat pump group buying schemes in close cooperation with a large number of Community Leaders including local authorities and different consumer oriented organisations. The challenge for iChoosr is to provide a smooth, reliable and efficient customer journey for all stakeholders: participating consumers, the community leaders and installers/suppliers.

Your tasks consist of:

• ‘Own’ the relationship with a portfolio of existing and new councils to provide them with, for example,:
  • first point of contact;
  • contract management;
  • coordinated operations delivery e.g. web landing pages;
  • campaign development and delivery in partnership with the Marketing team;
  • analysis and applying learnings to grow the project and develop relationships;
  • education and information;
  • up to date market developments and challenges / progress with delivery stages of schemes;
  • liaison with council stakeholders on resolution of any resident queries
• Share the relationship management tasks with the existing team to retain and grow results delivered from council community leaders (CLs);
• Collaborate with and mutually support the installer, marketing and project management team members;
• Share and report progress against plan and apply learnings to evolve the approach;
• Having a data-led approach to measuring scheme performance and understanding customer behaviour by reviewing customer satisfaction surveys and feeding results back to CLs and internal teams for efficiencies;
• Have your ear to the ground on market and internal developments to see how we can innovate our services towards all stakeholders (consumers, community leaders and suppliers).

Who do you work with?

• The UK business team: UK Country Manager, UK Solar Business Manager, Relationship and Operations Managers, Installer Managers and Marketing & Communication Officers in the UK as well as Customer Services in Amsterdam;
• The iChoosr expert teams:
  • Human Engagement;
  • Data analysis;
  • Customer & Privacy management;
  • Product Management & Platform development.

Your expertise

• Ideally you have a BA degree supplemented with at least 5 years of relevant work experience;
• You are fluent in English, both speaking and writing;
• You are able to review and interpret data and use this to give a narrative to CLs;
• You are able to balance and prioritise multiple stakeholders and tasks;
• You have experience working for, or with, local authorities or similar public sector organisations;
• You are confident in hosting meetings as well as making and delivering presentations online and in person;
• You are able to build and maintain professional relationships with council counterparts;
• You are ambitious, pro-active, resilient, organised and you have an eye for details;
• You are willing to travel occasionally in the UK/Netherlands/Belgium including overnight stays;
• You are fluent in Microsoft Suite and other IT related tools.

Our commitment to you

• Contribute to a more sustainable world on a daily basis.
• Competitive salary.
• Comprehensive health benefits package.
• Flexible work arrangements (hybrid working - mandatory 3 days in the London office Tue-Thur).
• Professional development opportunities (Mentor/mentee program & buddy program).
• International company event once a year.
• Cultural holiday swap.
• Day off on your birthday.
• Possibility to travel.

Come be a part of our team!
If this role fits you, we would love to hear from you.

iChoosr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Experience level: Mid

Department: Relationship management