Relationship Manager – Design (Immediate Joining)

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for key clients, ensuring timely communication and trust-based partnerships.
• Understand client vision, requirements, and budget, and translate them into clear deliverables for the design team.
• Lead client presentations, negotiations, and project updates, ensuring professional representation of EVA Interiors.

Project & Design Coordination

• Work closely with Designers, Project Managers, and Planning Engineers to ensure design intent aligns with project execution.
• Track project milestones, deadlines, and deliverables; proactively identify risks and ensure timely resolution.
• Support the technical and commercial teams in preparing proposals, design revisions, and contractual documents.
• Ensure compliance with EVA Interiors’ SOPs and quality standards throughout the project lifecycle.

Business Development & Commercial Growth

• Develop and maintain long-term client relationships, identifying opportunities for repeat business and cross-selling.
• Contribute to proposal writing, RFP responses, and tender submissions.
• Partner with the Marketing & BD teams to enhance EVA Interiors’ brand visibility in the UAE design market.
• Monitor competitor activities, market trends, and client feedback to refine EVA’s client engagement strategy.

Team Leadership & Mentoring

• Guide junior Relationship Managers and support staff in managing client portfolios.
• Share best practices in client communication, project tracking, and conflict resolution.
• Support training initiatives for design and project teams to enhance client-centric service delivery.

Qualifications & Experience:

• Bachelor’s degree in interior design, Architecture, Project Management, or Business Administration (master’s preferred).
• 7–10 years’ proven experience in client-facing roles within the interior design, architecture, or construction industry.
• Strong understanding of design processes, project delivery cycles, and commercial terms in the UAE market.
• Excellent communication, presentation, and negotiation skills in English (Arabic is an advantage).
• Proficiency in MS Office, CRM tools, and exposure to design software (AutoCAD, 3D Max, Revit) is a plus.

Skills & Competencies:

• Client-Centric Mindset: Strong ability to build trust and long-term partnerships.
• Business Acumen: Commercially savvy, with ability to align design solutions with client budgets and ROI.
• Leadership: Ability to guide and mentor junior team members.
• Problem-Solving: Strong analytical and resolution skills for handling escalations.
• Cultural Awareness: Familiarity with UAE’s diverse business and client landscape.

EVA Interiors Values Alignment:

• Quality & Creativity : Uphold EVA’s reputation for innovative and high-standard designs.
• Accountability & Time Management : Deliver commitments reliably and professionally.
• Team Spirit & Communication : Work collaboratively with design and project teams.
• Practicality & Technical Excellence : Ensure feasible, cost-effective, and impactful design delivery.