Relationship Manager – VIP Customers (Call Center) NATIVE ARABIC/ ENGLISH SPEAKER ONLY

Company: EVS – Electric Vehicle Services
Position: Relationship Manager – VIP Customers (Call Center)
Location: Temporary – Al Quoz, Dubai | Main Location – Dubai Investment Park (DIP)
Department: Customer Service / Call Center
Reports to: Call Center Manager / Head of Customer Experience

Role Overview:

EVS – Electric Vehicle Services is looking for a Relationship Manager – VIP Customers to join our Call Center team. This role is dedicated to delivering a premium experience for our VIP clientele, ensuring seamless communication, quick issue resolution, and long-term customer loyalty.

Key Responsibilities:

• Handle inbound and outbound calls for VIP customers, ensuring priority service.
• Build and maintain strong relationships by providing personalized support.
• Manage escalated issues and resolve them promptly with professionalism.
• Coordinate with operations, finance, and service teams to meet customer needs.
• Keep up-to-date knowledge of EVS services, products, and policies.
• Record and monitor customer feedback, highlighting trends for improvement.
• Meet and exceed KPIs on service quality, response times, and retention.

Qualifications & Skills

• Bachelor’s degree preferred (Business, Marketing, Communications, or related).
• 2–4 years of experience in customer service, call center, or relationship management (VIP/priority customers is an advantage).
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution ability.
• Familiarity with CRM/call center software.
• Fluency in English; Arabic - MANDATORY

Key Competencies:

• Service excellence with a customer-first approach.
• Professionalism, empathy, and patience.
• Ability to multitask and manage priorities.
• High emotional intelligence and proactive mindset.

Work Details:

• Location: Temporary in Al Quoz, Dubai | Main office in DIP (Dubai Investment Park)
• Working Hours: 9:00 AM – 6:00 PM
• Weekly Off: Friday
• Salary Range: AED 3,000 – AED 5,000 (based on experience)

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month