Relationship Officer

About the Role:

We are seeking an experienced Relationship Officer to drive the growth of our payment solutions across the SME segment in Bahrain. This role requires a dynamic individual, responsible for acquiring merchants, managing relationships, and achieving sales target.

The ideal candidate has a strong understanding of the payments ecosystem and experience in industries such as FinTech, Payment Service Providers (PSPs), Telecom, POS solutions, or related technology sectors .

Key Responsibilities:

Merchant Acquisition & Sales:

• Identify, engage, and acquire SME and retail merchants for digital payment acceptance solutions, including QR payments, digital wallets, and related fintech products.
• Execute the complete merchant acquisition lifecycle, covering lead generation, prospecting, product presentation, negotiation, closure, and merchant onboarding.
• Achieve assigned monthly and quarterly targets for merchant acquisition, transaction activation, and revenue contribution.
• Build and maintain strong working relationships with SME owners and key business decision-makers to ensure long-term engagement and retention.
• Coordinate with internal operations and onboarding teams to ensure smooth merchant activation and timely go-live.
• Maintain accurate records of sales activities, pipeline status, and merchant data in CRM and reporting systems.

Market & Industry Insight:

• Stay updated on market trends, competitor offerings, and customer behaviour in Bahrain.
• Provide actionable feedback to product and marketing teams for improvements and promotions.

Reporting & Analysis:

• Prepare regular reports on sales performance, pipeline, and market insights.
• Analyze sales metrics to identify areas of improvement and opportunities for growth.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, Marketing or related field.
• Experience:
• 5+ years in B2B sales, preferably in FinTech, PSPs, Telecom, or POS solutions .
• Experience managing a small team is highly preferred.
• Proven track record of acquiring and managing SME accounts.
• Strong negotiation, communication, and presentation skills.
• Self-motivated with the ability to work independently and as part of a team.
• Familiarity with the payments ecosystem and SME market in Bahrain is a plus.