Rent a Car Manager

Royal Smart Limousine (RSL), a premier provider of luxury transportation and mobility solutions in Dubai, is seeking an experienced and results-driven Rent a Car Manager to lead and oversee our growing car rental division. This role is pivotal in driving operational excellence, ensuring fleet optimization, and delivering an exceptional client experience in line with RSL’s premium standards.

Key Responsibilities

Leadership & Strategy

• Lead and manage the Rent a Car division, ensuring smooth day-to-day operations and alignment with company goals.
• Develop and implement strategies to maximize fleet utilization, revenue growth, and market share.
• Set and monitor performance KPIs for the rental team, ensuring accountability and continuous improvement.

Customer Experience

• Oversee all customer interactions, ensuring a seamless, professional, and luxury-standard service.
• Resolve escalated customer issues and disputes with efficiency and diplomacy.
• Implement customer retention and loyalty initiatives to strengthen RSL’s client base.

Fleet & Operations Management

• Manage fleet availability, allocation, and maintenance schedules to ensure vehicles meet safety and quality standards.
• Oversee procurement and replacement planning for fleet expansion and upgrades.
• Ensure full compliance with UAE transport laws, RTA regulations, and internal company policies.

Sales & Business Development

• Drive rental revenue through strategic pricing, promotions, and partnerships.
• Identify and secure new corporate accounts and business opportunities.
• Collaborate with marketing to design campaigns that boost visibility and utilization.

Financial & Administrative Control

• Prepare and manage departmental budgets, forecasts, and profitability reports.
• Monitor rental agreements, invoicing, and payments to ensure accuracy and efficiency.
• Maintain up-to-date documentation and reporting for compliance and management review.

Team Development

• Recruit, train, and mentor Rent a Car staff to deliver high performance.
• Foster a collaborative and customer-centric culture within the department.
• Conduct regular reviews to identify training and development needs.

Qualifications & Skills

• Minimum 5–7 years of proven experience in car rental management, preferably within the UAE market.
• Strong background in fleet management, rental operations, and revenue optimization.
• Demonstrated leadership ability with experience managing cross-functional teams.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in car rental management software, ERP systems, and MS Office Suite.
• Ability to work under pressure, multitask, and deliver results in a fast-paced environment.
• Valid UAE driving license required.

Job Type: Full-time

Pay: AED4,000.00 - AED7,500.00 per month