Reservation officer

Job Title: Reservation Officer

Job Responsibilities:

• Handle flight, hotel, and transport reservations for clients
• Manage Hajj & Umrah bookings, including package details and availability
• Coordinate with airlines, hotels, and suppliers for confirmations
• Issue tickets and update booking records accurately
• Assist clients with travel itineraries, schedules, and changes
• Ensure all reservations comply with company policies and deadlines
• Handle cancellations, refunds, and re-bookings when required
• Maintain proper documentation of all bookings and transactions
• Provide timely support to sales and operations teams
• Resolve customer queries related to reservations

Requirements:

• Bachelor’s degree (preferred)
• Experience in travel agency / Hajj & Umrah reservations is a plus
• Knowledge of airline booking systems (e.g., Galileo, Amadeus, Sabre) preferred
• Strong attention to detail and organizational skills
• Good communication skills (English & Urdu; Arabic is a plus)
• Ability to work under pressure and manage multiple bookings
• Basic computer and MS Office skills
• send Cv: 03108132948
• email at: masaratgroup9@gmail.com

Pay: From Rs40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• same field: 1 year (Preferred)

Work Location: In person