Reservations / Revenue Assistant Manager

We are seeking an exceptional Reservations / Revenue Assistant Manager with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.

Key Responsibilities

• Lead and support all Reservations and Revenue operations, including Reservations, Distribution, Forecasting, and Pricing
• Assist in developing and executing revenue management strategies to maximize ADR, Occupancy, and RevPAR
• Monitor market trends, demand patterns, and competitor pricing to ensure optimal rate positioning
• Oversee reservations processes to ensure accuracy, efficiency, and adherence to brand standards
• Manage room inventory, rate structures, restrictions, and yield controls across all distribution channels
• Optimize OTA performance, channel mix, and distribution costs
• Collaborate closely with Sales, Marketing, Front Office, and Finance teams to drive total revenue performance
• Prepare forecasts, budgets, pace reports, and detailed revenue analysis
• Analyze KPIs and recommend corrective strategies to enhance commercial results
• Ensure compliance with luxury brand standards, SOPs, and revenue management best practices
• Support training and development of Reservations team members

Required Qualifications

• Degree or Diploma in Hospitality Management, Business Administration, Finance, or related discipline
• Minimum 5 years’ experience in Reservations and/or Revenue Management within a 5-star or luxury hotel
• At least 3 years’ experience in a leadership role such as Reservations Manager, Revenue Manager, or equivalent
• Advanced proficiency in Oracle OPERA PMS
• Strong working knowledge of Revenue Management Systems (RMS) and Channel Management platforms
• Excellent command of English; additional languages are highly desirable

Core Competencies & Skills

• Strong commercial acumen with a strategic and analytical mindset
• Advanced numerical, forecasting, and data interpretation skills
• Excellent communication, influencing, and stakeholder management abilities
• Proven ability to perform under pressure and make sound commercial decisions
• High attention to detail with a results-oriented approach
• Professional grooming and impeccable presentation standards
• Flexibility to work extended hours during peak business periods

How to Apply:
Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time

Work Location: In person