Restaurant Managers (North Region)

Job description

Calling all leaders in the food & retail industry who are ready to take their career to the next level. We are on the lookout for driven, progressive, and growth-oriented individuals to join our store leadership teams across the country!

We’re hiring for the following positions:

Restaurant General Managers (RGM), Assistant Managers (AM), and Shift Managers (SM).

1) Restaurant General Manager (RGM)

Purpose: To take full ownership of store operations, ensuring profitability, service excellence, and compliance with Domino’s global brand standards while driving people development and business growth.

Key Responsibilities:

• Lead end-to-end operations of the store, ensuring consistent achievement of sales, customer satisfaction, and cost efficiency KPIs.
• Drive execution of all Domino’s SOPs including product quality, service standards, and hygiene protocols.
• Develop and implement action plans to increase sales, optimize labor, and control food cost.
• Recruit, train, and retain high-performing teams; conduct ongoing coaching, performance evaluations, and succession planning.
• Conduct regular audits and ensure readiness for brand and regulatory inspections.
• Maintain store P&L, ensuring accurate cash handling, banking, and inventory management.

Requirements:

• Bachelor’s degree preferred; hospitality or business background is a plus.
• 3–5 years of QSR or retail management experience.
• Strong leadership, communication, and analytical skills.
• Results-driven with the ability to lead under pressure.

2) Assistant Manager (AM)

Purpose: To support the RGM in all operational and administrative aspects of the store, ensuring excellent execution during all shifts and a high-performing team.

Key Responsibilities:

• Oversee daily operations and ensure all shift activities align with Domino’s brand standards.
• Assist in achieving monthly sales, labor, and food cost targets.
• Lead team huddles, briefings, and manage team productivity during rush hours.
• Support training, development, and motivation of team members and shift managers.
• Monitor inventory, place stock orders, and manage stock rotation & wastage control.
• Ensure cleanliness, hygiene, and safety across all store areas during operations.
• Handle customer complaints/escalations on shift and follow up for resolution.

Requirements:

• Intermediate or Bachelor’s degree.
• 1–2 years experience in QSR or hospitality preferred.
• Strong team coordination and customer handling skills.
• Flexible with shift timings and store demands.

3) Shift Manager (SM)

Purpose: To lead shifts independently, ensuring operational execution, team discipline, and customer satisfaction in alignment with Domino’s values and procedures.

Key Responsibilities:

• Supervise shift operations including order preparation, dispatch, dine-in service, and hygiene checks.
• Assign daily roles to team members and oversee their performance during shifts.
• Execute shift-wise reporting, handovers, and inventory logs.
• Ensure order accuracy, product quality, and timely dispatch.
• Resolve minor customer complaints and escalate major issues to AM/RGM.
• Enforce grooming standards, punctuality, and compliance among shift team.
• Monitor fuel and delivery efficiency of riders during shift.

Requirements:

• Intermediate minimum.
• 6 months – 1 year experience in food service or QSR environment.
• Good communication and team supervision skills.
• Must be comfortable working flexible shifts, weekends, and holidays.

Apply today either by applying on this job ad or by sending your CV to careers@dominos.com.pk

Don’t forget to mention your position and city in the subject line.

Job Type: Full-time

Work Location: In person