Restaurant Operations Coordinator

Restaurant Operations Coordinator

Smile Kebab 24h LLC – Doha, Qatar

Position Summary

The Restaurant Operations Coordinator is responsible for supporting the day-to-day operations of Smile Kebab 24h LLC across all service periods, ensuring smooth workflow, consistent food quality, excellent customer service, and operational efficiency in a 24-hour fast-paced restaurant environment. The role acts as a key link between management, kitchen staff, and front-of-house teams.

Key Responsibilities

Operational Support

• Oversee daily restaurant operations to ensure smooth 24/7 service continuity
• Coordinate staffing schedules across shifts to maintain adequate coverage
• Monitor opening, closing, and shift handover procedures

Quality & Service Control

• Ensure food quality, hygiene, and presentation standards are consistently met
• Support compliance with food safety regulations and company SOPs
• Handle customer feedback and escalate issues when necessary

Staff Coordination

• Assist in training, onboarding, and supervising restaurant staff
• Promote teamwork and efficient communication between kitchen and service teams
• Support shift supervisors in managing performance and discipline

Inventory & Supply Coordination

• Monitor stock levels and coordinate with suppliers for timely replenishment
• Assist in inventory checks and wastage control measures
• Report shortages or operational risks to management

Reporting & Administration

• Maintain daily operational reports including sales, incidents, and shift summaries
• Assist management in analyzing performance metrics and operational challenges
• Ensure proper documentation of procedures and compliance records

Customer Experience

• Ensure fast, friendly, and consistent customer service across all shifts
• Resolve customer complaints professionally and efficiently
• Support initiatives to improve customer satisfaction and retention

Requirements

• Previous experience in restaurant operations, hospitality coordination, or shift supervision
• Strong organizational and multitasking skills
• Ability to work in a 24-hour shift-based environment
• Good communication and leadership abilities
• Knowledge of food safety and hygiene standards preferred
• Proficiency in basic reporting and MS Office tools is an advantage

Working Conditions

• 24-hour operational environment (shift-based work required)
• Fast-paced QSR (Quick Service Restaurant) setting
• Requires standing, movement, and on-site coordination throughout shifts

الراتب المدفوع: QAR٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي