Retail Account Manager

Job Summary
The Retail Account Manager is responsible for managing account plans to drive sales growth and leading contract negotiations to ensure partner satisfaction. The role engages in both transactional and relationship selling, collaborating with teams, mentoring colleagues, and strategically recruiting partners. The role achieves sales targets, drives improvement initiatives, and fosters successful partnerships.

Responsibilities

• Acts as the expert to the partner for complex information regarding the organization’s products, services, promotions, and configurations.
• Develops and maintains account plans to promote sales growth in adherence to legal procedures and requirements. Leads and oversees complex contract negotiations, ensuring terms and conditions meet both partner expectations and organizational objectives.
• Partners and transforms potential leads into joint sales activities; creates, fills in, and manages the funnel for deals with partners while achieving and/or exceeding quotas.
• Recruits new partners while providing risk assessment and business rationale for the organization’s investments.
• Promotes and incorporates the organization’s offerings to become a key part of the partner’s business and solutions.
• Engages in transactional and relationship selling while working with and influencing a team of sales professionals.
• Mentors junior team members, sharing expertise, providing guidance, and contributing to their professional development.
• Monitors partner performance against targets, analyzing data, and providing insights to drive improvements and optimize outcomes.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in enterprise selling, channel & alliance, or a related field.

Knowledge & Skills

• Account Management
• Business Development
• Business Planning
• Channel Sales
• Product Knowledge
• Sales Strategy
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.