Retail Human Resources Business Partner

As the Retail HR Business Partner (HRBP) , you will play a key role in supporting retail store teams, area managers, and beauty advisors across multiple locations. You will serve as a strategic HR advisor, driving people strategies that enhance the customer experience, promote brand integrity, and support high-performance teams in a fast-paced, beauty-driven environment. Your partnership will help ensure that retail employees reflect the values and vision of the brand while contributing to commercial success.

Key Responsibilities:

HR Strategy & Business Alignment

• Partner with regional and store leadership to align HR initiatives with business performance goals specific to cosmetics retail.
• Use HR data (e.g., turnover, productivity, sales per employee) to influence decisions and drive improvements.

Talent Acquisition & Onboarding

• Collaborate with recruitment to attract diverse, brand-aligned retail talent for beauty advisor and store leadership roles.
• Oversee onboarding and cultural integration of new hires, ensuring training reflects both product knowledge and customer service expectations in cosmetics.

Employee Relations & Culture

• Act as the first point of contact for HR-related issues within retail locations.
• Provide expert guidance on employee relations, disciplinary matters, and conflict resolution.
• Promote an inclusive, customer-centric culture in-store and back-of-house.

Performance & Development

• Coach store managers on performance management, employee motivation, and team engagement.
• Identify high-potential talent and support succession planning for store leadership and beauty advisor career growth.
• Facilitate learning programs that emphasize customer experience, skincare/makeup product knowledge, and selling skills.

Engagement & Retention

• Drive initiatives that enhance employee morale, reduce turnover, and reward top-performing beauty advisors.
• Support brand activations and recognition events that foster a strong team and brand identity.

Compliance & HR Operations

• Ensure HR policies are clearly communicated, consistently applied, and legally compliant.
• Support audits, employee files, and ensure health, safety, and labor law adherence (including scheduling compliance for beauty retail).
• Partner with payroll and HR systems teams to resolve employee queries.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s a plus).
• 5+ years of HR experience, preferably in retail or cosmetics/beauty environment.
• Solid knowledge of retail labor practices, especially in high-traffic environments (e.g., department stores, beauty counters, flagship stores).
• Strong communication and coaching skills.
• Ability to influence and collaborate with field leadership and store teams.
• Willingness to travel regularly to stores and regional locations (25–40%).

Preferred Qualifications:

• Experience supporting luxury beauty brands or cosmetics counters
• Passion for beauty, skincare, or cosmetics retail.
• Familiarity with retail HRIS systems