Retail Operations Manager

Date posted: September 12, 2025

Pay: 10,000.00 (AED) - 15,000.00 (AED) per month

Role Overview

We are looking for a hands-on Operations Manager (Retail Industry) to build and run our operations in the UAE. This role will own logistics, warehousing, inventory control, and fulfillment for our e-commerce platform, while preparing the foundation for future retail stores. The right candidate is both strategic and execution-driven — someone who can set up systems, manage 3PL partners, and lead teams as the business scales.

Key Responsibilities

• Logistics & 3PL: Select, negotiate, and manage third-party logistics partners (delivery, warehousing if outsourced). Monitor SLAs, on-time delivery %, and return-to-origin (RTO) rates.
• Inventory Management: Implement systems (ERP/WMS or similar) for stock accuracy, cycle counts, re-order points, and shrinkage control.
• Customs & Imports: Oversee inbound shipments, customs clearance, VAT compliance, and documentation.
• SOP Development: Build standard operating procedures for receiving, storage, delivery, returns, and future retail store operations.
• Retail Readiness: Plan and support the logistics and stock allocation for new store openings.
• KPI & Reporting: Track and report weekly on key metrics (order accuracy, delivery SLA, stock turnover, shrinkage %, fulfillment cost per order).
• Team Leadership: Recruit, train, and manage warehouse and logistics staff. Instill a culture of accountability and efficiency. E-commerce Fulfillment: Ensure smooth daily operations of order processing, picking, packing, and last-mile delivery.
• Problem Solving: Act as the point person for operational issues — from customs delays to stock discrepancies

Key Requirements

• 6–10 years of experience in operations, logistics, or supply chain management, ideally in retail or e-commerce within the UAE.
• Proven track record of working with 3PLs, customs, and inventory systems (SAP, Oracle, Odoo, Netsuite, or similar).
• Strong knowledge of UAE customs, VAT, and compliance for imported consumer goods.
• Experience in store launch operations is a plus.
• Data-driven: ability to analyze KPIs and implement process improvements.
• Leadership skills: able to manage and motivate warehouse teams

Job Type: Full-time