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Retail Sales Advisor- Telecom

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  • Provide expert guidance on telecom products and services, tailoring recommendations to individual customer needs and usage patterns.
  • Achieve and exceed sales targets by proactively engaging customers, demonstrating product features, and closing deals effectively.
  • Manage customer accounts, including processing orders, handling billing inquiries, and resolving service issues with accuracy and efficiency.
  • Stay up-to-date on the latest telecom technologies, promotions, and industry trends to provide informed advice and competitive comparisons.
  • Maintain a clean, organized, and visually appealing store environment that reflects brand standards and enhances the customer experience.
  • Conduct product demonstrations and training sessions to educate customers on device functionalities and service benefits.
  • Handle customer complaints with empathy and professionalism, escalating issues as needed to ensure prompt and satisfactory resolutions.
  • Process transactions accurately using point-of-sale (POS) systems, including cash handling, credit card processing, and inventory management.
  • Build and maintain strong customer relationships through personalized interactions and follow-up communication to foster loyalty.
  • Collaborate with team members to achieve store sales goals, share best practices, and create a positive and supportive work environment.
  • Provide excellent customer service and assist customers in finding products that meet their needs.
  • Maintain a thorough knowledge of the store's products and services to effectively answer customer questions and make recommendations.
  • Process customer transactions accurately and efficiently, including handling cash and operating a point-of-sale system.
  • Monitor and replenish inventory as needed to ensure products are readily available for customers.
  • Assist with merchandising and visual displays to highlight new products and promotions.
  • Build and maintain relationships with customers to foster repeat business and loyalty.
  • Adhere to store policies and procedures, including those related to safety and security.

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