Retail Sales Executive

• Customer Interaction & Engagement
• Greet customers, assist them in finding products and understanding their needs.
• Provide product knowledge: explain features, benefits, use, pricing.
• Up sell and cross-sell related products or accessories.
• Sales & Targets
• Meet or exceed monthly / weekly / daily sales targets.
• Track own sales performance and contribute to store’s overall performance.
• Store Presentation & Merchandising
• Keep product displays attractive, arrange merchandising as per brand / corporate guidelines.
• Replenish stock, maintain inventory levels, ensure the display is tidy and well-organised.
• Transaction Handling & POS Management
• Process sales transactions, handle cash / card payments, ensure accuracy.
• Handle exchanges, returns and follow store policy.
• Customer Service & Problem Solving
• Address customer complaints or queries and resolve them or escalate if necessary.
• Maintain high standards of customer satisfaction; follow up where required.
• Product Knowledge & Promotion
• Stay updated on product lines, promotions, new arrivals, policies, and store procedures.
• Possibly run or assist in promotional campaigns, special events.
• Keep the store clean, organised, and safe.
• Be alert to risks of theft or security issues; follow loss prevention practices.
• Reporting & Feedback
• Record sales, maintain records of customer interactions.
• Give feedback from customers to management (e.g. what’s liked, what’s not, suggestions) for improving service / product / display.
• Teamwork & Training
• Work with other staff to ensure smooth operations (stocking, display, cash handling).
• Possibly help mentor or train newer staff / be involved in training sessions.

Skills / Qualities Usually Required

• Good communication skills (verbal & interpersonal)
• Persuasiveness, ability to influence & negotiate
• Customer-centric attitude / patience and empathy.
• Basic numeracy / handling cash and transactions accurately.
• Product knowledge, quick learning.
• Clean appearance, professionalism, reliability.

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person