Retail Sales Head- Auto Spare Parts

Job Description

The Retail Branch Head is responsible for the overall management and profitability of the branch by driving sales growth, optimizing inventory, leading operational excellence, and ensuring customer satisfaction. The role requires strong leadership capabilities, commercial acumen, inventory management expertise, and the ability to manage both B2B and retail customer relationships. The Branch Head will oversee branch operations, financial performance, procurement activities, team development, and compliance with company policies and local regulations.

Key Result Areas (KRAs)

1. Sales & Commercial Growth

• Revenue generation and sales target achievement.
• Customer acquisition and retention.
• B2B account development and management.
• Market expansion and business development.

2. Inventory Management & Procurement

• Stock availability and optimization.
• Vendor relationship management.
• Inventory accuracy and loss prevention.
• Procurement planning and control.

3. Team Leadership & Operations

• Team performance management.
• Staff development and training.
• Operational efficiency and logistics management.
• Customer service excellence.

4. Financial & Compliance Management

• Branch profitability.
• Budget and cost control.
• Regulatory compliance.
• Risk management and process adherence.

Key Performance Indicators (KPIs)

Sales & Commercial

• Monthly sales target achievement (%)
• Gross profit margin
• Branch revenue growth (%)
• Number of new B2B customers acquired
• Customer retention rate
• Sales conversion rate

Inventory & Procurement

• Inventory turnover ratio
• Stock availability rate
• Inventory accuracy (%)
• Obsolete stock reduction (%)
• Shrinkage and stock loss percentage

Operations & Customer Service

• Order fulfillment accuracy
• Delivery turnaround time
• Customer satisfaction score
• Customer complaint resolution time

Financial Management

• Branch profitability
• Operating expense control
• Budget adherence
• Cash collection efficiency

Team Management

• Employee productivity
• Staff retention rate
• Training completion rate
• Team performance score

Qualification

• Bachelor's Degree in Business Administration, Commerce, Automotive Management, Supply Chain, or related discipline.
• Professional certifications in Sales Management, Inventory Management, or Automotive Parts Operations will be an added advantage.

Stream

• Business Administration
• Commerce
• Supply Chain Management
• Automotive Technology
• Mechanical Engineering

Specialization

• Automotive Spare Parts Management
• Retail Operations
• Sales & Business Development
• Inventory & Supply Chain Management
• Branch Operations Management

Duties & Responsibilities

1. Sales & Commercial Growth

Target Achievement

• Drive branch sales performance to meet or exceed monthly, quarterly, and annual targets.
• Monitor sales trends and implement corrective actions when required.

B2B & Retail Account Management

• Build and maintain relationships with garages, workshops, fleet operators, dealerships, and retail customers.
• Identify and develop new business opportunities.

Pricing & Promotions

• Analyze market trends and competitor activities.
• Implement promotional campaigns to increase sales and clear slow-moving inventory.
• Ensure competitive pricing strategies are maintained.

2. Inventory Management & Procurement

Stock Control

• Maintain optimum stock levels of OEM and aftermarket parts.
• Ensure availability of fast-moving inventory while minimizing excess stock.

Vendor Relations

• Develop strong relationships with suppliers and distributors.
• Negotiate pricing, payment terms, and delivery schedules.

Loss Prevention

• Conduct periodic inventory audits and stock counts.
• Implement controls to reduce stock losses, damage, and theft.

3. Team Leadership & Operations

Staff Supervision

• Manage and supervise Parts Advisors, Sales Executives, Warehouse Staff, and Delivery Drivers.
• Allocate responsibilities and monitor productivity.

Training & Development

• Conduct regular product knowledge and sales training.
• Coach employees to achieve performance standards.

Daily Logistics Management

• Oversee order processing, picking, packing, dispatch, and deliveries.
• Ensure smooth branch operations and customer service standards.

4. Financial & Compliance Management

Profit & Loss Management

• Monitor branch P&L performance.
• Manage budgets, expenses, and profitability objectives.

Customer Dispute Resolution

• Handle escalated customer complaints, warranty claims, and return issues.
• Ensure prompt and professional resolution.

Compliance & Governance

• Ensure compliance with company policies, safety standards, UAE labor laws, and operational procedures.
• Maintain proper documentation and reporting standards.

Skills & Competencies

Technical Skills

• Automotive spare parts knowledge
• Branch operations management
• Inventory planning and control
• Procurement and vendor management
• Financial and P&L management
• Sales forecasting and reporting
• ERP systems and MS Office proficiency

Leadership Competencies

• Team leadership and motivation
• Coaching and mentoring
• Performance management
• Conflict resolution

Business Competencies

• Commercial awareness
• Negotiation skills
• Strategic thinking
• Customer relationship management
• Decision-making ability

Behavioral Competencies

• Strong communication skills
• Problem-solving mindset
• Accountability and ownership
• Attention to detail
• Time management
• Results-driven approach

Work Experience

• 4–5 years of experience in Automotive Spare Parts Retail, Automotive Aftermarket, Dealership Parts Operations, or Branch Management.
• Minimum 2 years of supervisory or team leadership experience preferred.
• Experience managing inventory, sales teams, and branch profitability is highly desirable.

Pay: AED7,000.00 - AED8,000.00 per month

Work Location: In person