Retail Sales Supervisor

Sales & Performance

• Supervise daily sales operations to ensure store targets and KPIs are achieved.
• Motivate, coach, and support sales staff to maximize productivity and performance.
• Monitor individual and team sales, providing guidance to meet or exceed goals.
• Implement promotional activities and ensure proper execution on the sales floor.

Customer Service

• Ensure excellent customer service standards are maintained at all times.
• Handle escalated customer complaints and resolve issues professionally.
• Monitor staff interaction with customers to ensure a positive shopping experience.

Staff Management

• Schedule, assign, and oversee sales team duties.
• Provide training and continuous development for sales staff.
• Conduct performance evaluations and give constructive feedback.
• Ensure company policies, procedures, and standards are followed by all staff.

Operations & Administration

• Monitor inventory levels and coordinate with the store manager for stock replenishment.
• Ensure proper merchandising, product display, and store cleanliness.
• Prepare daily/weekly/monthly sales and performance reports.
• Assist in stock counts, audits, and loss prevention measures.

Communication & Coordination

• Act as the link between sales staff and higher management.
• Communicate company goals, promotions, and updates to the team.
• Coordinate with other departments (marketing, logistics, etc.) to support retail operations.

Job Type: Full-time

Pay: RO400.000 - RO450.000 per month

Education:

• Bachelor's (Preferred)

Experience:

• mobile phones and mobile accessories field: 3 years (Required)

License/Certification:

• Driving License (Preferred)

Location:

• Muscat (Required)