Retail Store Manager (Designer Clothing)

Job description:

We are seeking an experienced and dynamic Store Manager to lead our luxury clothing retail store. This role demands strong operational expertise, excellent customer service skills, and a passion for high-end fashion. The ideal candidate will ensure smooth daily operations, drive sales, maintain impeccable store standards, and lead a motivated, high-performing team.

Store Operations Management

· Manage day-to-day store activities to ensure smooth operations, including opening/closing procedures, inventory control, merchandising, and store presentation

· Maintain luxury brand standards in visual merchandising and store layout to create an inviting and exclusive shopping environment

· Set and ensure best practices are disseminated to the team and diligently followed for all aspects of the business

Sales & Customer Service

· Drive sales performance by coaching and motivating the sales team to achieve targets

· Deliver personalized, high-quality customer service that enhances the luxury shopping experience

· Handle customer queries, complaints, and returns with professionalism and tact

· Create new reasons for people to revisit the store

· Build brand awareness through regular pop-ups and promotions

Team Leadership & Development

· Recruit, train, and develop store staff, fostering a high-performance team culture

· Conduct regular performance reviews, set goals, and identify training needs

· Schedule and manage staff shifts to optimize store coverage and efficiency

Inventory & Stock Management

· Manage end-to-end online sales and inventory

· Find new brands that match Risadh ethos & customer requirement, negotiate terms with them and follow the best practices for on boarding

· Monitor stock levels, oversee stock replenishment and timely returns as per GST and other compliances

· Coordinate with brands and tailors to ensure timely and accurate deliveries

· Conduct regular stock audits and report discrepancies. Put in place and manage shrinkage prevention measures

Financial Management

· Ensure store targets are set and achieved

· Drive new footfalls with the help of Marketing

· Train the team to upsell and cross sell to increase bill values

· Prepare and manage store budgets, control expenses, and maximize profitability

· Analyse sales reports, market trends, and customer feedback to make informed business decisions

· Coordinate with Accounts for timely sharing of monthly MIS and P&Ls

· Check and ensure vendor payments are done on time by the Accounts team

Compliance & Security

· Ensure adherence to all company policies, health and safety regulations, and legal requirements

· Oversee store security measures to protect merchandise and staff

· All consignment stocks to be returned on time as per GST policy and new, replacement merchandise to be planned before hand

Brand Representation

· Represent the brand in a professional manner, always upholding the luxury image

· Identify and participate in exhibitions, pop-ups, and promotional events to enhance brand visibility

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Luxury Retail Store Management: 2 years (Preferred)

Work Location: In person